Thu, 15 Oct|
SVL - Living in the New Norm
Our associate member SVL are hosting an online event looking at the planning being undertaken by the contact centre industry for the return to work.
Time & Location
15 Oct 2020, 13:00 – 14:00
About the Event
SVL host this panel event featuring WFM and Planning experts from across the contact centre industry discuss planning for return to work post Covid-19. Topics include:
- Planning for a return to work – Post-Covid 19 – Did WFM Technology support this?
- Did you limit the number of people in the office to maintain social distancing?
- Working from Home and Office – How did you maintain ‘fairness’?
- Did the planning process work, or was agility required in decision-making?
- How was agent and planner morale during this period?
- What has been the effect of the last six months on Employee Engagement?