SVL - Living in the New Norm
Thu 15 Oct
|https://www.svlbusinesssolutions.com/news/l
Our associate member SVL are hosting an online event looking at the planning being undertaken by the contact centre industry for the return to work.
Time & Location
15 Oct 2020, 13:00 – 14:00
https://www.svlbusinesssolutions.com/news/l
About the Event
SVL host this panel event featuring WFM and Planning experts from across the contact centre industry discuss planning for return to work post Covid-19. Topics include:
Planning for a return to work – Post-Covid 19 – Did WFM Technology support this?
Did you limit the number of people in the office to maintain social distancing?
Working from Home and Office – How did you maintain ‘fairness’?
Did the planning process work, or was agility required in decision-making?
How was agent and planner morale during this period?