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Thu, 15 Oct


SVL - Living in the New Norm

Our associate member SVL are hosting an online event looking at the planning being undertaken by the contact centre industry for the return to work.

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SVL - Living in the New Norm
SVL - Living in the New Norm

Time & Location

15 Oct 2020, 13:00 – 14:00

About the Event

SVL host this panel event featuring WFM and Planning experts from across the contact centre industry discuss planning for return to work post Covid-19. Topics include:

  • Planning for a return to work – Post-Covid 19 – Did WFM Technology support this?
  • Did you limit the number of people in the office to maintain social distancing?
  • Working from Home and Office – How did you maintain ‘fairness’?
  • Did the planning process work, or was agility required in decision-making?
  • How was agent and planner morale during this period?
  • What has been the effect of the last six months on Employee Engagement?

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