Join us for the next Recruitment User Group meeting to meet like minded contact centre professionals to discuss topics regarding Recruitment, Attrition and Salaries across the NI contact centre industry! Great opportunity to network and share best practice.

Join our new working/user group to discuss topical issues and share best practice on workforce management issues. Agenda topics include: 

• what tools are currently being used

• positives of the system/pain points

• maturity of planning & scheduling at your centre

• other issues and future topics to be explored

Celebrating excellence across the NI contact centre industry, the second annual awards will be held on Thursday 17 October 2019 at the Crowne Plaza Hotel. Mingle with up over 300 guests and celebrate with the finalists and winners at this fabulous black tie event - featuring champagne reception, gala dinner, the all-important ceremony plus an evening of entertainment, music and dancing. Don't miss!

The next Business Seminar will be held in January 2020. Keep checking for details of this and our other forthcoming events.

New event details to be confirmed

Two day training courses designed to boost contact centre performance. Delivered by Nicky Courteney.