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Upcoming Events

  • Workforce Management Group - 2023
    02 Feb, 11:00 – 11:40
    MS Teams
    Ongoing topical members group for colleagues working in Workforce Management, Resource Planning and Scheduling. Join our new meeting for 2023 exploring the Hybrid working model and how that is impacting WFM.
  • Ulster University Apprenticeship Event
    08 Feb, 18:30 – 19:30
    Belfast, York St, Belfast BT15 1ED, UK
    As part of Northern Ireland Apprenticeship Week 2023, Ulster University Business School, in partnership with Invest Northern Ireland, is hosting a Degree Apprenticeship event for local employers.
  • Cost of Living Workshop
    Thu, 09 Feb
    MS Teams
    09 Feb, 12:00 – 13:00
    MS Teams
  • Aligning EX & CX in 2023: closing the contact centre performance gap
    28 Feb, 11:00 – 12:00
    MS Teams
    How employee-centric AI from Elephants Don’t Forget is supporting Echo Managed Services and Danske Bank to enhance their training methodologies in 2023 to overcome common challenges and improve CX, engagement and frontline competence.
  • Leading Virtually - 1 Day Training
    Tue, 14 Mar
    Online Training via Zoom
    14 Mar, 09:30 – 16:30
    Online Training via Zoom
    New virtual 1-day Training Module for Team Leaders and Managers who are running dispersed teams. Delivered via Zoom. Price £220+VAT per person or £199+VAT for 2 or more.


Membership is open to any contact centre, shared service centre or IT helpdesk based in Northern Ireland. Membership also available to associates and suppliers to the contact centre industry.

For more details view our membership packages.

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Celebrating Excellence
across Northern Ireland
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