Upcoming Events

  • Leadership Academy Module 1: Introduction to Leadership (2)
    14 May, 09:00 – 13:00
    Zoom
    This flexible Leadership Training programme will enable delegates to build confidence and develop key leadership and communication skills plus practical techniques to help drive performance, manage conflict and engage their teams.
  • Leadership Academy Module 2: Influencing Communication (1)
    21 May, 09:00 – 13:00
    Zoom
    This flexible Leadership Training programme will enable delegates to build confidence and develop key leadership and communication skills plus practical techniques to help drive performance, manage conflict and engage their teams.
  • HR User Group Meeting
    Wed, 26 May
    Zoom
    26 May, 10:30 – 12:00
    Zoom
    Members working group meeting looking at current issues within recruitment, absence and attrition - plus an overview of the contact centre recruitment market.
  • Leadership Academy Module 2: Influencing Communication (2)
    28 May, 09:00 – 13:00
    Zoom
    This flexible Leadership Training programme will enable delegates to build confidence and develop key leadership and communication skills plus practical techniques to help drive performance, manage conflict and engage their teams.
  • Leadership Academy Module 3: Coaching Skills (1)
    03 Jun, 09:00 – 13:00
    Zoom
    This flexible Leadership Training programme will enable delegates to build confidence and develop key leadership and communication skills plus practical techniques to help drive performance, manage conflict and engage their teams.
  • Mental Health & Wellbeing Workshop
    16 Jun, 10:30 – 12:00
    Zoom
  • Leadership Academy Module 3: Coaching Skills (2)
    18 Jun, 09:00 – 13:00
    Zoom
    This flexible Leadership Training programme will enable delegates to build confidence and develop key leadership and communication skills plus practical techniques to help drive performance, manage conflict and engage their teams.
  • Vulnerable Customer Training Session 1: Recognising Vulnerable Customers
    22 Jun, 14:00 – 16:00
    MS Teams
    Two training sessions to help organisations recognise all types of vulnerability and make reasonable adjustments to deliver fair outcomes for all. Session 1 - Recognising Vulnerable Customers – begins with how to identify vulnerability in all its forms.
  • Workforce Management Group
    Wed, 23 Jun
    MS Teams
    23 Jun, 12:00 – 13:00
    MS Teams
    Ongoing membership working group meeting - looking at planning and operational matters for managing hybrid contact centres. Full agenda to be published shortly. Chaired by Santander.
  • Vulnerable Customer Training Session 2: Making Reasonable Adjustments
    23 Jun, 14:00 – 16:00
    MS Teams
    The second session in our Vulnerable Customer training aims to help organisations recognise all types of vulnerability and make reasonable adjustments to deliver fair outcomes for all.
  • Leadership Academy Module 3: Coaching Skills (Part 3)
    25 Jun, 09:00 – 13:00
    Zoom
    This flexible Leadership Training programme will enable delegates to build confidence and develop key leadership and communication skills plus practical techniques to help drive performance, manage conflict and engage their teams.
  • Leadership Academy Module 4: Employee Engagement (Part 1)
    02 Jul, 09:00 – 13:00
    Zoom
    This flexible Leadership Training programme will enable delegates to build confidence and develop key leadership and communication skills plus practical techniques to help drive performance, manage conflict and engage their teams.
  • Leadership Academy Module 4: Employee Engagement (Part 2)
    09 Jul, 09:00 – 13:00
    Zoom
    This flexible Leadership Training programme will enable delegates to build confidence and develop key leadership and communication skills plus practical techniques to help drive performance, manage conflict and engage their teams.
  • Diversity & Inclusion Group Meeting
    15 Jul, 10:30 – 12:00
    Zoom
  • Leadership Academy Module 5: Conflict Management (Part 1)
    16 Jul, 09:00 – 13:00
    Zoom
    This flexible Leadership Training programme will enable delegates to build confidence and develop key leadership and communication skills plus practical techniques to help drive performance, manage conflict and engage their teams.
  • Leadership Academy Module 5: Conflict Management (Part 2)
    23 Jul, 09:00 – 13:00
    Zoom
    This flexible Leadership Training programme will enable delegates to build confidence and develop key leadership and communication skills plus practical techniques to help drive performance, manage conflict and engage their teams.
  • Leadership Academy Module 6: Effective Time Management (Part 1)
    30 Jul, 09:00 – 13:00
    Zoom
    This flexible Leadership Training programme will enable delegates to build confidence and develop key leadership and communication skills plus practical techniques to help drive performance, manage conflict and engage their teams.
  • Leadership Academy Module 6: Effective Time Management (Part 2)
    06 Aug, 09:00 – 13:00
    Zoom
    This flexible Leadership Training programme will enable delegates to build confidence and develop key leadership and communication skills plus practical techniques to help drive performance, manage conflict and engage their teams.

Membership

Membership is open to any contact centre, shared service centre or IT helpdesk based in Northern Ireland. Membership also available to associates and suppliers to the contact centre industry.

For more details view our membership packages.