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Upcoming Events

  • Psychological Safety (Training)
    Psychological Safety (Training)
    Fri, 06 Oct
    Zoom
    06 Oct, 09:30 – 16:30
    Zoom
    06 Oct, 09:30 – 16:30
    Zoom
    This workshop will provide valuable insight and tools for managers and leaders to help them, and their teams create psychological safety, in turn improving performance, innovation and wellbeing.
  • Train the Trainer - 2 Day Virtual Workshop
    Train the Trainer - 2 Day Virtual Workshop
    Multiple Dates
    Thu, 12 Oct
    Zoom
    12 Oct, 09:30 – 16:00
    Zoom
    12 Oct, 09:30 – 16:00
    Zoom
    A dedicated two-day programme that will enhance the skills of your in-house trainers and facilitators.
  • AI: The Next Contact Centre Industrial Revolution
    AI: The Next Contact Centre Industrial Revolution
    Thu, 19 Oct
    Teams
    19 Oct, 11:00 – 12:00
    Teams
    19 Oct, 11:00 – 12:00
    Teams
    Jabra and their Contact Centre solution partners will discuss the ways that AI can deliver real-time results to enhance customer experience and reduce staff attrition, for a more successful frontline.
  • Employee Engagement & Leadership Training
    Employee Engagement & Leadership Training
    Tue, 24 Oct
    Zoom
    24 Oct, 09:30 – 17:00
    Zoom
    24 Oct, 09:30 – 17:00
    Zoom
    1 day course to improve employee engagement and leadership behaviours that support engagement.

Membership

Membership is open to any contact centre, shared service centre or IT helpdesk based in Northern Ireland. Membership also available to associates and suppliers to the contact centre industry.

For more details view our membership packages.

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Celebrating Excellence
across Northern Ireland
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