This workshop will provide valuable insight and tools for managers and leaders to help them, and their teams create psychological safety, in turn improving performance, innovation and wellbeing.
Jabra and their Contact Centre solution partners will discuss the ways that AI can deliver real-time results to enhance customer experience and reduce staff attrition, for a more successful frontline.
Membership is open to any contact centre, shared service centre or IT helpdesk based in Northern Ireland. Membership also available to associates and suppliers to the contact centre industry.
