Event Update 

for 2019

Through Contact Centre Network NI members can access a range of networking and best practice events, 

training initiatives, professional 

consultancy and support.

Recruitment User Group Meeting

Friday 27 September 2019

9.00am - 11.30am

Invest NI, Bedford Street, Belfast BT2 7ES

Join us for the next Recruitment User Group meeting to meet like minded contact centre professionals to discuss topics regarding Recruitment, Attrition and Salaries across the NI contact centre industry! Great opportunity to network and share best practice.

WFM User Group Meeting

Friday 27 September 2019

13.00 - 15.30

Invest NI, Bedford Street, Belfast BT2 7ES

Join our new working/user group to discuss topical issues and share best practice on workforce management issues. Agenda topics include: 

• what tools are currently being used

• positives of the system/pain points

• maturity of planning & scheduling at your centre

• other issues and future topics to be explored

Annual Awards Ceremony

Thursday 17 October 2019

6.45pm to 01.30am

The Crowne Plaza Hotel, Belfast

Celebrating excellence across the NI contact centre industry, the second annual awards will be held on Thursday 17 October 2019 at the Crowne Plaza Hotel. Mingle with up over 300 guests and celebrate with the finalists and winners at this fabulous black tie event - featuring champagne reception, gala dinner, the all-important ceremony plus an evening of entertainment, music and dancing. Don't miss!

Business Seminar

Dates for 2020 to be confirmed


The next Business Seminar will be held in January 2020. Keep checking for details of this and our other forthcoming events.

Event TBC

Date TBC

New event details to be confirmed

Open Training

New dates TBC

Two day training courses designed to boost contact centre performance. Delivered by Nicky Courteney.


Membership is open to any contact centre, shared service centre or IT helpdesk based in Northern Ireland. Membership is also available to associates and suppliers to the contact centre industry.

For more details view our membership packages.

Getting in touch


© 2018 Contact Centre Network NI Ltd