Upcoming Events

  • Recruitment & Retention Workshop
    20 Oct, 11:00 – 12:30
    MS Teams
    Quarterly workshop tackling Recruitment and Retention issues. Topic: Retention & Inclusion.
  • CCNNI Awards 2022 Ceremony
    Thu, 27 Oct
    27 Oct, 19:00 – 28 Oct, 01:00
    Belfast, 4 Lanyon Pl, Belfast BT1 3LP, UK
    Gala black tie event celebrating the people and organisations that make up the dynamic NI contact centre industry. Don't miss!
  • CX & Digitisation Workshop
    Tue, 15 Nov
    MS Teams
    15 Nov, 11:00 – 12:30
    MS Teams
    New series of workshops to explore CX and digitisation - this event will explore developments in Automation. Next workshop: 14 Feb - Transformation.
  • Learning & Development Workshop
    29 Nov, 11:30 – 12:30 GMT
    MS Teams
    Ongoing workshop to explore L&D issues facing the NI contact centre industry. First topic: channels - online v physical learning. Next date: 28 Feb - gamification.


Membership is open to any contact centre, shared service centre or IT helpdesk based in Northern Ireland. Membership also available to associates and suppliers to the contact centre industry.

For more details view our membership packages.

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Celebrating Excellence
across Northern Ireland
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