Ongoing topical members group for colleagues working in Workforce Management, Resource Planning and Scheduling. Join our new meeting for 2023 exploring the Hybrid working model and how that is impacting WFM.
As part of Northern Ireland Apprenticeship Week 2023, Ulster University Business School, in partnership with Invest Northern Ireland, is hosting a Degree Apprenticeship event for local employers.
How employee-centric AI from Elephants Don’t Forget is supporting Echo Managed Services and Danske Bank to enhance their training methodologies in 2023 to overcome common challenges and improve CX, engagement and frontline competence.
New virtual 1-day Training Module for Team Leaders and Managers who are running dispersed teams. Delivered via Zoom. Price £220+VAT per person or £199+VAT for 2 or more.
Membership is open to any contact centre, shared service centre or IT helpdesk based in Northern Ireland. Membership also available to associates and suppliers to the contact centre industry.
Thu, 02 FebMS Teams
Wed, 08 FebBelfast
Tue, 28 FebMS Teams
Tue, 14 MarOnline Training via Zoom
