Upcoming Events

  • Digital CX Workshop with Jabra
    24 Jun, 11:00 – 11:50
    Zoom
    Best practice sharing workshop with Jabra sharing insights on how to improve customer and agent experience in the new normal.
  • Leadership Academy Module 3: Coaching Skills (Part 3)
    25 Jun, 09:00 – 13:00
    Zoom
    This flexible Leadership Training programme will enable delegates to build confidence and develop key leadership and communication skills plus practical techniques to help drive performance, manage conflict and engage their teams.
  • Titanic Suites Open Day
    Fri, 25 Jun
    Belfast
    25 Jun, 10:30 – 17:00
    Belfast, 55-59 Adelaide St, Belfast BT2 8FE, UK
    Our new member Titanic Suites are hosting an Open Day at their Belfast location to view their flexible office and meeting room facilities.
  • Leadership Academy Module 4: Employee Engagement (Part 1)
    02 Jul, 09:00 – 13:00
    Zoom
    This flexible Leadership Training programme will enable delegates to build confidence and develop key leadership and communication skills plus practical techniques to help drive performance, manage conflict and engage their teams.
  • Sensée Workshop
    Wed, 07 Jul
    Zoom
    07 Jul, 11:00 – 12:00
    Zoom
    Hybrid working expert Q&A session. Full agenda to be published shortly.
  • Leadership Academy Module 4: Employee Engagement (Part 2)
    09 Jul, 09:00 – 13:00
    Zoom
    This flexible Leadership Training programme will enable delegates to build confidence and develop key leadership and communication skills plus practical techniques to help drive performance, manage conflict and engage their teams.
  • Diversity & Inclusion Group Meeting
    15 Jul, 10:30 – 12:00
    Zoom
  • Leadership Academy Module 5: Conflict Management (Part 1)
    16 Jul, 09:00 – 13:00
    Zoom
    This flexible Leadership Training programme will enable delegates to build confidence and develop key leadership and communication skills plus practical techniques to help drive performance, manage conflict and engage their teams.
  • Workforce Management Group
    Thu, 22 Jul
    MS Teams
    22 Jul, 12:00 – 13:00
    MS Teams
    Ongoing membership working group meeting - looking at planning and operational matters for managing hybrid contact centres. Full agenda to be published shortly. Chaired by Santander.
  • Leadership Academy Module 5: Conflict Management (Part 2)
    23 Jul, 09:00 – 13:00
    Zoom
    This flexible Leadership Training programme will enable delegates to build confidence and develop key leadership and communication skills plus practical techniques to help drive performance, manage conflict and engage their teams.
  • Leadership Academy Module 6: Effective Time Management (Part 1)
    30 Jul, 09:00 – 13:00
    Zoom
    This flexible Leadership Training programme will enable delegates to build confidence and develop key leadership and communication skills plus practical techniques to help drive performance, manage conflict and engage their teams.
  • Leadership Academy Module 6: Effective Time Management (Part 2)
    06 Aug, 09:00 – 13:00
    Zoom
    This flexible Leadership Training programme will enable delegates to build confidence and develop key leadership and communication skills plus practical techniques to help drive performance, manage conflict and engage their teams.

Membership

Membership is open to any contact centre, shared service centre or IT helpdesk based in Northern Ireland. Membership also available to associates and suppliers to the contact centre industry.

For more details view our membership packages.

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