Upcoming Events

Leadership Academy Module 1: Introduction to Leadership (2)
Fri, 14 May
Zoom
14 May, 09:00 – 13:00
Zoom
This flexible Leadership Training programme will enable delegates to build confidence and develop key leadership and communication skills plus practical techniques to help drive performance, manage conflict and engage their teams.
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Leadership Academy Module 2: Influencing Communication (1)
Fri, 21 May
Zoom
21 May, 09:00 – 13:00
Zoom
This flexible Leadership Training programme will enable delegates to build confidence and develop key leadership and communication skills plus practical techniques to help drive performance, manage conflict and engage their teams.
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HR User Group Meeting
Wed, 26 May
Zoom
26 May, 10:30 – 12:00
Zoom
Members working group meeting looking at current issues within recruitment, absence and attrition - plus an overview of the contact centre recruitment market.
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Leadership Academy Module 2: Influencing Communication (2)
Fri, 28 May
Zoom
28 May, 09:00 – 13:00
Zoom
This flexible Leadership Training programme will enable delegates to build confidence and develop key leadership and communication skills plus practical techniques to help drive performance, manage conflict and engage their teams.
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Leadership Academy Module 3: Coaching Skills (1)
Thu, 03 Jun
Zoom
03 Jun, 09:00 – 13:00
Zoom
This flexible Leadership Training programme will enable delegates to build confidence and develop key leadership and communication skills plus practical techniques to help drive performance, manage conflict and engage their teams.
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Mental Health & Wellbeing Workshop
Wed, 16 Jun
Zoom
16 Jun, 10:30 – 12:00
Zoom
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Leadership Academy Module 3: Coaching Skills (2)
Fri, 18 Jun
Zoom
18 Jun, 09:00 – 13:00
Zoom
This flexible Leadership Training programme will enable delegates to build confidence and develop key leadership and communication skills plus practical techniques to help drive performance, manage conflict and engage their teams.
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Vulnerable Customer Training Session 1: Recognising Vulnerable Customers
Tue, 22 Jun
MS Teams
22 Jun, 14:00 – 16:00
MS Teams
Two training sessions to help organisations recognise all types of vulnerability and make reasonable adjustments to deliver fair outcomes for all. Session 1 - Recognising Vulnerable Customers – begins with how to identify vulnerability in all its forms.
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Workforce Management Group
Wed, 23 Jun
MS Teams
23 Jun, 12:00 – 13:00
MS Teams
Ongoing membership working group meeting - looking at planning and operational matters for managing hybrid contact centres. Full agenda to be published shortly. Chaired by Santander.
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Vulnerable Customer Training Session 2: Making Reasonable Adjustments
Wed, 23 Jun
MS Teams
23 Jun, 14:00 – 16:00
MS Teams
The second session in our Vulnerable Customer training aims to help organisations recognise all types of vulnerability and make reasonable adjustments to deliver fair outcomes for all.
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Leadership Academy Module 3: Coaching Skills (Part 3)
Fri, 25 Jun
Zoom
25 Jun, 09:00 – 13:00
Zoom
This flexible Leadership Training programme will enable delegates to build confidence and develop key leadership and communication skills plus practical techniques to help drive performance, manage conflict and engage their teams.
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Leadership Academy Module 4: Employee Engagement (Part 1)
Fri, 02 Jul
Zoom
02 Jul, 09:00 – 13:00
Zoom
This flexible Leadership Training programme will enable delegates to build confidence and develop key leadership and communication skills plus practical techniques to help drive performance, manage conflict and engage their teams.
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Leadership Academy Module 4: Employee Engagement (Part 2)
Fri, 09 Jul
Zoom
09 Jul, 09:00 – 13:00
Zoom
This flexible Leadership Training programme will enable delegates to build confidence and develop key leadership and communication skills plus practical techniques to help drive performance, manage conflict and engage their teams.
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Diversity & Inclusion Group Meeting
Thu, 15 Jul
Zoom
15 Jul, 10:30 – 12:00
Zoom
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Leadership Academy Module 5: Conflict Management (Part 1)
Fri, 16 Jul
Zoom
16 Jul, 09:00 – 13:00
Zoom
This flexible Leadership Training programme will enable delegates to build confidence and develop key leadership and communication skills plus practical techniques to help drive performance, manage conflict and engage their teams.
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Leadership Academy Module 5: Conflict Management (Part 2)
Fri, 23 Jul
Zoom
23 Jul, 09:00 – 13:00
Zoom
This flexible Leadership Training programme will enable delegates to build confidence and develop key leadership and communication skills plus practical techniques to help drive performance, manage conflict and engage their teams.
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Leadership Academy Module 6: Effective Time Management (Part 1)
Fri, 30 Jul
Zoom
30 Jul, 09:00 – 13:00
Zoom
This flexible Leadership Training programme will enable delegates to build confidence and develop key leadership and communication skills plus practical techniques to help drive performance, manage conflict and engage their teams.
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Leadership Academy Module 6: Effective Time Management (Part 2)
Fri, 06 Aug
Zoom
06 Aug, 09:00 – 13:00
Zoom
This flexible Leadership Training programme will enable delegates to build confidence and develop key leadership and communication skills plus practical techniques to help drive performance, manage conflict and engage their teams.
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Membership

Membership is open to any contact centre, shared service centre or IT helpdesk based in Northern Ireland. Membership also available to associates and suppliers to the contact centre industry.

For more details view our membership packages.

Contact Centres

Associate Partnership

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