Upcoming Events

Recruitment & Retention Workshop
Thu, 20 Oct
MS Teams
20 Oct, 11:00 – 12:30
MS Teams
Quarterly workshop tackling Recruitment and Retention issues. Topic: Retention & Inclusion.
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CCNNI Awards 2022 Ceremony
Thu, 27 Oct
Belfast
27 Oct, 19:00 – 28 Oct, 01:00
Belfast, 4 Lanyon Pl, Belfast BT1 3LP, UK
Gala black tie event celebrating the people and organisations that make up the dynamic NI contact centre industry. Don't miss!
Details

CX & Digitisation Workshop
Tue, 15 Nov
MS Teams
15 Nov, 11:00 – 12:30
MS Teams
New series of workshops to explore CX and digitisation - this event will explore developments in Automation. Next workshop: 14 Feb - Transformation.
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Learning & Development Workshop
Tue, 29 Nov
MS Teams
29 Nov, 11:30 – 12:30 GMT
MS Teams
Ongoing workshop to explore L&D issues facing the NI contact centre industry. First topic: channels - online v physical learning. Next date: 28 Feb - gamification.
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Membership

Membership is open to any contact centre, shared service centre or IT helpdesk based in Northern Ireland. Membership also available to associates and suppliers to the contact centre industry.

For more details view our membership packages.

Contact Centres

Associate Partnership

Celebrating Excellence
across Northern Ireland

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