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And The Winners Are...

We're delighted to announce the winners of the 2025 Contact Centre Network NI Awards!

Winners were revealed at a glittering ceremony on Thursday 6 November 2025 at Belfast City Hall. ​

Huge congratulations to the winners, finalists and everyone who took part in this amazing event!!

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Congratulations to the finalists of the CCNNI Awards 2026!
2026 Finalists Announced

Apprentice / Newcomer of the Year

Killian Mallett – Allstate

Christopher Nelson – NIE Networks

Daniel Hall – GLL

Aidan McGrandles – Energia

Joshua McFarland – Firmus Energy

Rising Star

Mia Beech – GLL

Richard Heaney – Allstate

Safir Lackgren – ScreenCloud

Gavin Scott – Fibrus

Jackie Doogan – Energia

Carina Magnone – Ulster Bank

Anna-Lee Corbett – Danske Bank

Stuart Alexander – Energia

Support Person of the Year

Claire Dorrian – Danske Bank

Radoslaw Lada – GLL

Helena Gleed  – Power NI

Niki Stewart – Fibrus

Emily Gowdy – Energia

Advisor of the Year

Kathy Holmes – Ulster Bank

Deborah McGrath – Ulster Bank

Caitlin McMillan – NFU Mutual

Darren Robinson – ScreenCloud

Lewis Kennedy – Fibrus

Ben O'Neill – GLL

AJ Delaney – EE

Catherine Sheeran – Energia

Tara Curran – PwC

Team Leader of the Year 

Mark McAlister – NFU Mutual

Shirley Muir – Ulster Bank

Ellie Binks – Fibrus

Diane Rowley – Firmus Energy

Amy McBride – GLL

Jordan Rennick – Fibrus

Ben Tohall – Ulster Bank

Hollie O'Connor – EE

Mark Sweeney – Power NI

Trainer of the Year

Jonathan Wilson – NFU Mutual

Jack Woods – Power NI

Support Manager of the Year

Debbie Reid – Danske Bank

Emma McKeag – Energia

Allen Rahbar – ScreenCloud

Customer Contact Leader of the Year

Paul Mellon – Energia

Mary-Jo McGinn – NFU Mutual

Cathy McCrory – Power NI

Rory Best – PwC

Senior Leader of the Year

Harry Spence – ScreenCloud

Helen Moody – PwC

Specialist Team of the Year

Power NI – Better Together

NIE Networks – Digital Customer Care Team

Danske Bank – Financial Difficulty Team

NIE Networks – Vulnerable Customer Team

Energia – Energy Expert Team

Customer Team of the Year

Hub NI – Customer Team

NIE Networks – Contact Centre Team

ScreenCloud – Support Team

Ulster Bank – Business Line Team

Danske Bank – Customer Advisory Team

Energia – Outbound Sales & Retention

Fibrus – Customer Service Team

NFU Mutual – Belfast Specialist Claims

Power NI – SWAT

Excellence in Data, Digital & AI

Hub NI

ScreenCloud

NIE Networks

Danske Bank – Customer Service Strategy

Invest NI – New Customer Portal

Ulster Bank

Best Working Environment

Power NI – Commercial CX

Ulster Bank

Best Advice Line / Helpline

Hub NI

NIE Networks

PwC – Report Fraud

People & Culture

Danske Bank

Ulster Bank

Customer Success

GLL

Hub NI

NIE Networks

Best Talent Programme

Details to be confirmed on the night

Business of the Year

Details to be confirmed shortly

Thanks to our 2026 Awards Sponsors & Supporters

Contact us

Like to hear more about the fantastic opportunities available through membership? Get in touch via info@ccnni.com
We look forward to hearing from you!

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@CCNNIre

© 2026 Contact Centre Network NI Ltd - Trading as Customer Contact Network Northern Ireland 

Company Registration: 11260851

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