Apprentice / Newcomer of the Year

Joshua Berne – Ulster Bank

Ryan Buchanan – Danske Bank

Chris Simpson – BNP Paribas Personal Finance

Kyle Green – NFU Mutual

Salamah Balogun – EE

Jamie Aldridge – Power NI

Emma Allsopp – Capita

Gerard McMullan – GLL/Better Customer Service Centre, Belfast

Buchi Ughagwe  – GLL/Better Customer Service Centre, Belfast

Rising Star

Stephen Greer – Power NI

Abbie Strong – EE

Jordan Rennick – Fibrus

Declan Flynn – GLL/Better Customer Service Centre, Belfast

Oran Donelly – Power NI

Martin Daly – Danske Bank

Juan Banda – ScreenCloud

Allen Rahbar – ScreenCloud

Joe Heron – Ulster Bank

Support Person of the Year

Karen Joseph – ScreenCloud

Darren Robinson – ScreenCloud

Michelle Carlisle – Energia

Mark Lennox – Energia

Sam Fearn – Danske Bank

Dean Webster – Capita

Kathleen McGinty – Allstate NI

Natasha Moore – Capita

Rachael Murphy McKeown – Allstate NI

Advisor of the Year

Gavin Scott – Fibrus

Michael Flood – Power NI

Subhra Pattnaik – GLL/Better Customer Service Centre, Belfast

Sarah Smyth – Capita

Gwen Adair – Ulster Bank

Ursula Hanglow – BNP Paribas Personal Finance

Dave Louden – ScreenCloud

Charlotte Hetherington – Power NI

Lynsey Dalzell – Ulster Bank

Team Leader of the Year 

Deborah Donaldson – Energia

Ray Lawlor – ScreenCloud

Adam Harper – BNP Paribas Personal Finance

Miranda Collington – Danske Bank

Emma Hannon – Power NI

Steven Haveron – Ulster Bank

Glenn Smith – Ulster Bank

Lucinda Smith – Allstate NI

Michael Miller – Capita

Kevin Thompson – Firstsource Solutions

Trainer of the Year

Kyle Carlisle – Energia

Ali Gammell – Fibrus

Caroline McCann – Capita

Support Manager of the Year

Ciara Hamill – Danske Bank

Jon Hall – Fibrus

Customer Contact Leader of the Year

Marcus Young – Ulster Bank

Mary-Jo McGinn – NFU Mutual

Senior Leader of the Year

Harry Spence – ScreenCloud

Jim White – Echo Managed Services

Phil Cochrane – Firstsource Solutions

David Keys – NIE Networks

Specialist Team of the Year

BNP Paribas Personal Finance – KYC Operations

Energia – Residential Billing

Danske Bank – Fraud Team

NIE Networks – Vulnerable Customer Team

Translink

Ulster Bank

Customer Team of the Year

ScreenCloud

NFU Mutual Belfast Personal Injury Team

EE

Energia – Retention Team

NIE Networks – Contact Centre Team

Echo Managed Services

Fibrus

Danske Bank – Account Opening Team

Capita – HAAS

Best Technology / Digital Initiative

Allstate NI

Danske Bank

Energia

Hub NI

Invest NI

ScreenCloud

Best Working Environment

Power NI 

Ulster Bank

Best Advice Line / Helpline

Hub NI

NIE Networks

Translink

Capita – HAAS

People & Culture

Details to be announced on the night

Customer Success

Hub NI

NIE Networks

Energia – Retentions

Business of the Year

Allstate NI

Danske Bank

EE

Good luck!

Good luck to all the finalists!

Winners will be revealed at the Gala Ceremony

Thursday 6 November 2025 | Belfast City Hall