


2024 Finalists
Newcomer of the Year
Nathan Hurst – Santander
Sinead McAlinden – NIE Networks
Georgia Richardson – NIE Networks
Claire Campbell – Budget Energy
Jackie Hamer – BNP Paribas Personal Finance
Buchi Ughagwe – GLL
Dev Dube – GLL
Rising Star
Haley Weston – Fibrus
Chloe Turley – Firstsource Solutions
Cathy Ganley – NIE Networks
Natasha Crooks – NIE Networks
William Lamont – Power NI
Caitlin Green – Echo Managed Services
Chad Budd – BNP Paribas Personal Finance
Thomas Cordner – Ulster Bank
Jason Reilly – GLL
Support Person of the Year
Julia O’Neill – Firstsource Solutions
Phil Craig – Ulster Bank
Emmet Crawford – Power NI
Connor Scullion – Echo Managed Services
Scott Lyle – Power NI
Emma Cullen – Budget Energy
Natasha Moore – Capita PIP
Advisor of the Year
Ellie Binks – Fibrus
Lukasz Giblewski – NFU Mutual Insurance
William McMaster – Firstsource Solutions
Beth Knipe – Danske Bank
Fay Cairnduff – EE Belfast – BT Group
Luke Watson – Capita PIP
Ed Ellison – Power NI
Louise McGarrigle – Belfast City Council
Amanda Coleman – BNP Paribas Personal Finance
Team Leader of the Year Inhouse
Jason Cromie – Fibrus
Robbie Leckey – Fibrus
Gareth Downey – Ulster Bank
Charlene Hoynes – Allstate Northern Ireland
Leanne Megaw – NIE Networks
Linda Graham – Danske Bank
Ryan Irwin – EE Belfast – BT Group
Oran Donnelly – Power NI
Gary Hayes – BNP Paribas Personal Finance
Team Leader of the Year Outsourced
Jade Robinson – Firstsource Solutions
James Young – Capita PIP
Michael Millar – Capita PIP
Michael Donnelly – Capita PIP
Trainer of the Year
Ali Gammell – Fibrus
Julia Smith – NFU Mutual Insurance
Lisa Wallace – NFU Mutual Insurance
Andrew Finn – Power NI
Support Manager of the Year
Alan Turner – Firstsource Solutions
Cristin O'Neill – Power NI
Mark Walsh – Echo Managed Services
Brian Sullivan – Budget Energy
Sonya Simmons – Danske Bank
Customer Contact Leader of the Year
Allen Magee – Allstate Northern Ireland
Marcus Gilmore – Fibrus
Jonny Kerr – NIE Networks
Esther McKane – Power NI
Senior Leader of the Year
Daniel McGrath – Allstate Northern Ireland
Stephen Riley – Fibrus
Seosamh Malocco – Power NI
Specialist Team of the Year
Fibrus – CX Team
Firstsource Solutions – NatWest Quality Assurance Team
NIE Networks – Social Media Customer Support Team
Ulster Bank – OMNI Bereavements
Santander – Customer Insight Team
Power NI – Energy Experts Team
Danske Bank – Operational Excellence Team
Capita PIP – Quality Team
Customer Team of the Year
Fibrus – Service Operations Leadership Team
NIE Networks
Ulster Bank – DCA Exceptions Team
Firstsource Solutions – YouFibre
Power NI – Sales Team
Capita PIP – Enquiry Centre
Power NI – CX Team
GLL – Belfast Better Customer Service Centre
Best Technology / Digital Initiative
Belfast City Council – Report It App
Fibrus
NIE Networks – Social Media Customer Support
Best Advice Line / Helpline
NIE Networks
Translink
Power NI – Energy Experts
Capita PIP – Enquiry Centre
Customer Success
Fibrus
NIE Networks
GLL – Belfast Better Customer Service Centre
Belfast City Council – Report It
Equality, Diversity & Inclusion
Firstsource Solutions
EE Belfast – BT Group
Power NI
People & Culture
Danske Bank
Power NI – EVP
BNP Paribas Personal Finance
Budget Energy
GLL – Belfast Better Customer Service Centre
Power NI - Talent Programme
Best Client Partnership
Details to be announced on the night
Business of the Year
BNP Paribas Personal Finance
Danske Bank
Fibrus
Ulster Bank
Thanks to our 2024 Awards Sponsors & Supporters


















