Newcomer of the Year

Nathan Hurst – Santander

Sinead McAlinden – NIE Networks

Georgia Richardson – NIE Networks

Claire Campbell – Budget Energy

Jackie Hamer – BNP Paribas Personal Finance

Buchi Ughagwe – GLL

Dev Dube – GLL

Rising Star

Haley Weston – Fibrus

Chloe Turley – Firstsource Solutions

Cathy Ganley – NIE Networks

Natasha Crooks – NIE Networks

William Lamont – Power NI

Caitlin Green – Echo Managed Services

Chad Budd – BNP Paribas Personal Finance

Thomas Cordner – Ulster Bank

Jason Reilly – GLL

Support Person of the Year

Julia O’Neill – Firstsource Solutions

Phil Craig – Ulster Bank

Emmet Crawford – Power NI

Connor Scullion – Echo Managed Services

Scott Lyle – Power NI

Emma Cullen – Budget Energy

Natasha Moore – Capita PIP

Advisor of the Year

Ellie Binks – Fibrus

Lukasz Giblewski – NFU Mutual Insurance

William McMaster – Firstsource Solutions

Beth Knipe – Danske Bank

Fay Cairnduff – EE Belfast – BT Group

Luke Watson – Capita PIP

Ed Ellison – Power NI

Louise McGarrigle – Belfast City Council

Amanda Coleman – BNP Paribas Personal Finance

Team Leader of the Year Inhouse

Jason Cromie – Fibrus

Robbie Leckey – Fibrus

Gareth Downey – Ulster Bank

Charlene Hoynes – Allstate Northern Ireland

Leanne  Megaw – NIE Networks

Linda Graham – Danske Bank

Ryan Irwin – EE Belfast – BT Group

Oran Donnelly – Power NI

Gary Hayes – BNP Paribas Personal Finance

Team Leader of the Year Outsourced

Jade Robinson – Firstsource Solutions

James Young – Capita PIP

Michael Millar – Capita PIP

Michael Donnelly – Capita PIP

Trainer of the Year

Ali Gammell – Fibrus

Julia Smith – NFU Mutual Insurance

Lisa Wallace – NFU Mutual Insurance

Andrew Finn – Power NI

Support Manager of the Year

Alan Turner – Firstsource Solutions

Cristin O'Neill – Power NI

Mark Walsh – Echo Managed Services

Brian Sullivan – Budget Energy

Sonya Simmons – Danske Bank

Customer Contact Leader of the Year

Allen Magee – Allstate Northern Ireland

Marcus Gilmore – Fibrus

Jonny Kerr – NIE Networks

Esther McKane – Power NI

Senior Leader of the Year

Daniel McGrath – Allstate Northern Ireland

Stephen Riley – Fibrus

Seosamh Malocco – Power NI

Specialist Team of the Year

Fibrus – CX Team

Firstsource Solutions – NatWest Quality Assurance Team

NIE Networks – Social Media Customer Support Team

Ulster Bank – OMNI Bereavements

Santander – Customer Insight Team

Power NI – Energy Experts Team

Danske Bank – Operational Excellence Team

Capita PIP – Quality Team

Customer Team of the Year

Fibrus – Service Operations Leadership Team

NIE Networks

Ulster Bank – DCA Exceptions Team

Firstsource Solutions – YouFibre

Power NI – Sales Team

Capita PIP – Enquiry Centre

Power NI – CX Team

GLL – Belfast Better Customer Service Centre

Best Technology / Digital Initiative

Belfast City Council – Report It App

Fibrus

NIE Networks – Social Media Customer Support

Best Advice Line / Helpline

NIE Networks

Translink

Power NI – Energy Experts

Capita PIP – Enquiry Centre

Customer Success

Fibrus

NIE Networks

GLL – Belfast Better Customer Service Centre

Belfast City Council – Report It

Equality, Diversity & Inclusion

Firstsource Solutions

EE Belfast – BT Group

Power NI

People & Culture

Danske Bank

Power NI – EVP

BNP Paribas Personal Finance

Budget Energy

GLL – Belfast Better Customer Service Centre

Power NI - Talent Programme

Best Client Partnership

Details to be announced on the night

Business of the Year

BNP Paribas Personal Finance

Danske Bank

Fibrus

Ulster Bank