

And The Winners Are...
We're delighted to announce the winners of the 2025 Contact Centre Network NI Awards!
Winners were revealed at a glittering ceremony on Thursday 6 November 2025 at Belfast City Hall.
Huge congratulations to the winners, finalists and everyone who took part in this amazing event!!


Congratulations to the finalists of the CCNNI Awards 2026!

2026 Finalists Announced
Apprentice / Newcomer of the Year
Killian Mallett – Allstate
Christopher Nelson – NIE Networks
Daniel Hall – GLL
Aidan McGrandles – Energia
Joshua McFarland – Firmus Energy
Rising Star
Mia Beech – GLL
Richard Heaney – Allstate
Safir Lackgren – ScreenCloud
Gavin Scott – Fibrus
Jackie Doogan – Energia
Carina Magnone – Ulster Bank
Anna-Lee Corbett – Danske Bank
Stuart Alexander – Energia
Support Person of the Year
Claire Dorrian – Danske Bank
Radoslaw Lada – GLL
Helena Gleed – Power NI
Niki Stewart – Fibrus
Emily Gowdy – Energia
Advisor of the Year
Kathy Holmes – Ulster Bank
Deborah McGrath – Ulster Bank
Caitlin McMillan – NFU Mutual
Darren Robinson – ScreenCloud
Lewis Kennedy – Fibrus
Ben O'Neill – GLL
AJ Delaney – EE
Catherine Sheeran – Energia
Tara Curran – PwC
Team Leader of the Year
Mark McAlister – NFU Mutual
Shirley Muir – Ulster Bank
Ellie Binks – Fibrus
Diane Rowley – Firmus Energy
Amy McBride – GLL
Jordan Rennick – Fibrus
Ben Tohall – Ulster Bank
Hollie O'Connor – EE
Mark Sweeney – Power NI
Trainer of the Year
Jonathan Wilson – NFU Mutual
Jack Woods – Power NI
Support Manager of the Year
Debbie Reid – Danske Bank
Emma McKeag – Energia
Allen Rahbar – ScreenCloud
Customer Contact Leader of the Year
Paul Mellon – Energia
Mary-Jo McGinn – NFU Mutual
Cathy McCrory – Power NI
Rory Best – PwC
Senior Leader of the Year
Harry Spence – ScreenCloud
Helen Moody – PwC
Specialist Team of the Year
Power NI – Better Together
NIE Networks – Digital Customer Care Team
Danske Bank – Financial Difficulty Team
NIE Networks – Vulnerable Customer Team
Energia – Energy Expert Team
Customer Team of the Year
Hub NI – Customer Team
NIE Networks – Contact Centre Team
ScreenCloud – Support Team
Ulster Bank – Business Line Team
Danske Bank – Customer Advisory Team
Energia – Outbound Sales & Retention
Fibrus – Customer Service Team
NFU Mutual – Belfast Specialist Claims
Power NI – SWAT
Excellence in Data, Digital & AI
Hub NI
ScreenCloud
NIE Networks
Danske Bank – Customer Service Strategy
Invest NI – New Customer Portal
Ulster Bank
Best Working Environment
Power NI – Commercial CX
Ulster Bank
Best Advice Line / Helpline
Hub NI
NIE Networks
PwC – Report Fraud
People & Culture
Danske Bank
Ulster Bank
Customer Success
GLL
Hub NI
NIE Networks
Best Talent Programme
Details to be confirmed on the night
Business of the Year
Details to be confirmed shortly
Thanks to our 2026 Awards Sponsors & Supporters












