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How to Enter

The Awards are open to any customer contact, contact centre, shared service centre, IT/customer support or helpdesk that is based in, or delivering services in Northern Ireland, with a minimum of five staff.

Activities nominated must have taken place during 2023 up to August 2024.  

Deadline for entries: Thursday 1 August 2024.

Entries are free for CCNNI paid Members. Community/Non-members cost £350+VAT for unlimited entries.

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Celebrating customer excellence across NI

with proud headline sponsor

Entry Process

Step 1


All entries must be accompanied by an entry form. Download copies here:


Step 2


Read the categories and criteria carefully to decide which categories are appropriate and what the judges are looking for.

Step 3


3.1 Individual Entries Must Be

  • Nominated by a manager

  • Written in the third person

  • Approved by the person nominated

Maximum length of Entries

Entries should be no more than 6 x A4 pages written in 12-point type.

What to include

  • Describe the individual’s role and responsibilities within the organisation.

  • Demonstrate why the individual is exceptional and deserves recognition eg: outline the individual’s achievements and performance from 2023 to August 2024

  • Define any activities, projects or initiatives that the individual has undertaken, taken part in or instigated – which has enhanced results, performance or standards.

  • Indicate what impact this has had on teams/departments or the organisation and provide evidence of achievement.

3.2 Company Entries Must Be

  • Written by the team or company

  • Endorsed by a line manager

Maximum length of Entries

Entries should be no more than 8 x A4 pages written in 12-point type.

Initiatives submitted must have been carried out from 2023 to August 2024.

What to include

   • Describe the background to your project (why it was developed/objectives)

   • Include any relevant details of how it was created or implemented, any

     challenges or changes you wanted to achieve and why

   • Provide evidence of success – showing results against targets & objectives

   • Evaluate impact on behaviour & overall performance of the team or business

Step 4


Once completed you should save the file(s) as a Word document or PDF and name the file as follows:
  •  Individual Category, Persons name, Company name, 
  •  Company Category, Company Name 

Step 5


  •  Send your completed nomination and entry form to: 

  •  Within the email subject box please include Category Name (plus Individual

      Name or Team Name being nominated)

  •  Please send one application per email

Read the Terms & Conditions Below 
Terms & Conditions

By entering the Awards you are deemed to have agreed to our Terms & Conditions.

  1. Entries are free to Enhanced, Premier & Platinum Members of Contact Centre Network Northern Ireland.

  2. Non-members and Community Members will pay £350+VAT for unlimited entry.

  3. The Awards are open to any customer contact function, contact centre, shared service centre, IT Helpdesk or customer service delivery based in, or delivering services in Northern Ireland employing a minimum of five staff.

  4. Any initiatives nominated must have been carried out by an individual or team during 2023 up to August 2024.

  5. Only three entries are allowed per category – but you enter as many categories as required.

  6. Nominations will be judged on the information provided in your written entry so please make sure you provide as much detail and evidence as possible as relevant to the criteria.

  7. Organisations are responsible for entering their organisation into the correct categories.

  8. CCNNI cannot accept any liability for loss or cost of nominations.

  9. Any information provided will be treated in confidence and not disclosed to anyone other than the judges.

  10. The judges’ decision is final. Judges may not be contacted by entrants in any way or means during the competition. Any attempt to do so may result in the nomination being rejected.

  11. Deadline for entries is Thursday 1st August 2024.

  12. 1st Phase Judging: Written entries received will be read by an independent group of industry experts, who will compile a shortlist of finalists.

  13. 2nd Phase Judging: Finalists will go through to a 15/20min virtual panel interview on 10 & 11 September.

  14. There will be no cash prizes and no alternatives to the prize given to award winners.

  15. Winners must be willing to take part in any publicity or promotional activity requested by the award organisers.

  16. Cancellation: please note that 100% cancellation fees will be applicable on entries once judging has taken place.

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