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Celebrating excellence
customer contact across Northern Ireland

2023 CCNNI Awards Winners Revealed 

Organised by Contact Centre Network Northern Ireland, the Contact Centre Network NI Awards were held on Thursday 26 October at Hilton Belfast.

Celebrating the outstanding achievements of the people and companies who make up the dynamic customer contact industry in Northern Ireland, the Awards recognised both individuals and leading organisations within a crucial sector which contributes significantly to the NI economy and employs circa 20,000 people from over 200 businesses across the region. The annual celebrations saw 22 Gold winners presented in 17 major categories and Silver also recognised across many of these. 


Director, Jayne Davies, said: “The industry has been adapting in a time of rapid change and over the last 12 months the Network has witnessed many cutting-edge initiatives that are reimagining how we work – adapting roles and customer delivery, the benefits and challenges offered by AI, reconfiguring buildings, or developing sustainable strategies for people and place. The best practice provided by our members prove that they are the industry leaders and we are proud to showcase them as finalists and winners.”  Read More Awards in News

Celebrating Excellence in Customer Contact! 

Why enter the Awards?

Great for recognition

The Awards shine a spotlight on the organisation and offer a great opportunity to be recognised for the fantastic service you provide to customers!

Latest winners

Hear what some of our new winners say!

Thanks to our 2023 Awards Sponsors & Supporters

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