Awards | CCNNI

Celebrating excellence
in customer contact across Northern Ireland

Your Recognition Journey Begins!

The 2023 CCNNI Awards Are Now Open

Organised by CCNNI, these prestigious Annual Awards celebrate the outstanding achievements of the people and companies who make up the dynamic customer contact industry in Northern Ireland!

They are open to any NI-based customer service function, contact centre, shared service centre, IT or customer helpdesk employing a minimum of 5 staff. There are a wide variety of categories for staff, initiatives and services which enable you to recognise as many of your amazing people and activities as possible.

Do you have brilliant colleague or customer initiatives?
Then nominate them for a fantastic CCNNI Award!

Entry is free to CCNNI Corporate Members. Non-members will be charged £350+VAT per site for unlimited entry.

Deadline for entries: 5pm on Thursday 10 August 2023. Good luck!

VIP Ceremony

Thursday 26 October 2023

The winners will be revealed at a fabulous Gala Awards Ceremony to be held on Thursday 26 October 2023 at Hilton Belfast. Up to 270 guests will enjoy an evening of entertainment and celebration. Tickets include admission to the Champagne Reception, Delicious 3-Course Dinner, Fantastic Celebrity Host plus the all-important Ceremony and After Party. Seriously, you don't want to miss this!

Why enter the Awards?

Nominations

Ceremony

Sponsorship

Great for recognition

The Awards shine a spotlight on the organisation and offer a great opportunity to be recognised for the fantastic service you provide to customers!

Previous winners

Hear what some of our past winners say!

Contact Centre Manager, Power NI

Alex Telford

Winning CCNNI Contact Centre Manager of the Year is a night I will never forget on a personal level. It was special a moment and an unforgettable night with my friends and colleagues. I have worked for Power NI for over 10 years and owe the award to the company and managers who seen the potential in me and helped my development over the years. Finally thanks again to CCNNI and I am already looking forward to next year’s awards.

Site Director, Echo Managed Services NI

Jim White

It was another great CCNNI Awards night, great venue, great entertainment and to win the two Awards was absolutely fantastic. It is deserved recognition for the work our brilliant Contact Centre Team at Echo have implemented and achieved over the past 12 months. Thank you to CCNNI for the encouragement and support provided within the Contact Centre industry in Northern Ireland, it is really helping the profile and professionalisation of the industry locally.

Customer Service Manager, Capita

Lorraine Parry

Winning three CCNNI Awards provided such a fantastic morale boost for the all of the Contact Centre staff. It was an important industry acknowledgement of the great work completed by our Enquiry Centre staff and very much cemented our credibility within our own division within Capita. And of course, the Awards event was a brilliant night with great entertainment and great networking with colleagues from the industry.