And The Winners Are...
We're delighted to announce the winners of the 2025 Contact Centre Network NI Awards!
Winners were revealed at a glittering ceremony on Thursday 6 November 2025 at Belfast City Hall.
Huge congratulations to the winners, finalists and everyone who took part in this amazing event!!
Congratulations to the winners of the CCNNI Awards 2026!
And The Winners Are...
We're delighted to announce the winners of the 2026 Customer Contact Network NI Awards!
Winners were revealed at a glittering ceremony on Thursday 5 November 2026 at Hilton Belfast.
Huge congratulations to the winners, finalists and everyone who took part in this amazing event!!
Apprentice / Newcomer of the Year
Joint Gold Winners
Killian Mallett – Allstate NI
Joshua McFarland – Firmus Energy
Rising Star
Gold Winner
Stuart Alexander – Energia
Silver Winner
Richard Heaney – Allstate NI
Support Person of the Year
Gold Winner
Niki Stewart – Fibrus
Silver Winner
Emily Gowdy – Energia
Advisor of the Year
Gold Winner
AJ Delaney – EE
Joint Silver Winners
Tara Curran – PwC
Ben O'Neill – GLL
Team Leader of the Year
Gold Winner
Diane Rowley – Firmus Energy
Silver Winner
Ben Tohall – Ulster Bank
Trainer of the Year
Gold Winner
Jonathan Wilson – NFU Mutual
Support Manager of the Year
Gold Winner
Allen Rahbar – ScreenCloud
Silver Winner
Debbie Reid – Danske Bank
Customer Contact Leader of the Year
Gold Winner
Paul Mellon – Power NI / Energia
Silver Winner
Mary-Jo McGinn – NFU Mutual
Senior Leader of the Year
Gold Winner
Harry Spence – ScreenCloud
Specialist Team of the Year
Silver Winner
Power NI / Energia – Energy Expert Team
Gold Winner
NIE Networks – Digital Customer Care Team
Customer Team of the Year
Gold Winner Outsourced
Hub NI – Customer Team
Gold Winner Inhouse
NIE Networks – Contact Centre Team
Joint Silver Winners
Ulster Bank – Business Team
NIE Networks – Contact Centre Tam
Excellence in Data, Digital & AI
Gold Winner
ScreenCloud – Continuous AI Transformation
Silver Winner
Invest NI – New Customer Portal
Best Working Environment
Gold Winner
Ulster Bank – Belfast Customer Contact Centre
Best Advice Line / Helpline
Gold Winner
PwC – Report Fraud
People & Culture
Gold Winner
Danske Bank – Customer Direct
Customer Success
Gold Winner
GLL – Belfast Customer Service Centre
Best Talent Programme
Gold Winner
Danske Bank Operations
Business of the Year
Gold Winner
Ulster Bank – Connected Customer Experience
Industry Champion
Winner
Stephen Lomas – Allstate NI
Thanks to our 2026 Awards Sponsors & Supporters
