Apprentice / Newcomer of the Year

Joint Silver

Kyle Green – NFU Mutual

Buchi Ughagwu  – GLL/Better Customer Service Centre, Belfast

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Gold Winner Apprentice of the Year

Ryan Buchanan – Danske Bank UK

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Gold Winner Newcomer of the Year

Chris Simpson – BNP Paribas Personal Finance

Rising Star

Silver

Allen Rahbar – ScreenCloud

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Gold Winner

Abbie Strong – EE

Support Person of the Year

Silver

Rachael Murphy McKeown – Allstate NI

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Gold Winner

Mark Lennox – Energia

Advisor of the Year

Gold Winner Inhouse

Gwen Adair – Ulster Bank

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Gold Winner Outsourced

Sarah Smyth – Capita​​

Team Leader of the Year 

Silver

Adam Harper – BNP Paribas Personal Finance

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Gold Winner Inhouse 

Lucinda Smith – Allstate NI

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 Gold Winner Outsourced 

Kevin Thompson – Firstsource Solutions

Trainer of the Year

Gold Winner

Ali Gammell – Fibrus

Support Manager of the Year

Gold Winner

Jon Hall – Fibrus

Customer Contact Leader of the Year

Gold Winner

Marcus Young – Ulster Bank

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Senior Leader of the Year

Joint Gold Winners

Harry Spence – ScreenCloud

David Keys – NIE Networks

Specialist Team of the Year

Gold Winner

BNP Paribas Personal Finance – KYC Operations

Customer Team of the Year

Silver

NFU Mutual – Belfast Personal Injury Team

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Gold Winner Inhouse

ScreenCloud – Support Team

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Gold Winner Outsourced

Echo Managed Services – Revenue & Collections Team

Best Technology / Digital Initiative

Silver

Invest NI

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Gold Winner

Danske Bank UK

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Best Working Environment

Gold Winner

Power NI 

Best Advice Line / Helpline

Silver

Translink 

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Gold Winner

NIE Networks

People & Culture

Gold Winner

Energia Group

Customer Success

Gold Winner

Hub NI

Business of the Year

Gold Winner

Danske Bank UK

Congrats!

Huge congratulations to all the winners and finalists