top of page
Share your news with us!
Colin Mitchell recrop.jpg

CCNNI Welcomes New Member to their Advisory Board

CCNNI delighted to confirm Colin Mitchell, BNP Paribas Personal Finance has joined their Advisory Board of Directors.


CCNNI Confirms Support Available to NI Customer Service Industry

Following publication of a recent energy report highlighting the need for improved customer service levels – CCNNI are here to help.

Photo 1.jpg

Allstate NI’s Stephen Lomas appointed new chair of CCNNI

Allstate Northern Ireland's Stephen Lomas has been appointed chair of the Contact Centre Network Northern Ireland (CCNNI).


How Successfully Has Your Contact Centre Embraced Hybrid Working?

Majority of UK businesses still ill-equipped for a hybrid working future according to new contact centre survey in association with Pitch Marketing, Sensée and Success KPI.


Irish News Puts CCNNI Award Winner Lorraine Parry in the Spotlight!

Having recently won the award for Contact Centre Manager of the Year with Over 100 Staff at the 2022 CCNNI Awards, the career of Capita's Lorraine Parry has been profiled in The Irish News – High Flyers section. 

Recruitment Workshop.jpg

Recruitment Series: Diversity & Inclusion Strategies & Audit 

With recruitment and retention still proving to be a major challenge for many businesses, we’ve partnered with specialist contact centre recruiters, Tyson Wilson to give our members access to industry insight. The previous session explored Diversity and Inclusion – read the findings below.

Send your good news to

bottom of page