Prepare your contact centre for hybrid work

How do you keep customer experience consistent across a distributed workforce?  Contact centres are a critical foundation for driving customer experience and revenue in the enterprise, says CX expert Patty Yan.

Ulster Bank creates 24 new contact centre apprenticeships 

As part of National Careers Week, Ulster Bank announces it is creating 24 new contact centre apprenticeships for talented young people from economically and socially less advantaged backgrounds at its Belfast contact centre across 2021.

NI contact centre industry supports vulnerable customers

At the start of 2021 Contact Centre Network NI engaged with members to ask what topics they felt were important to benchmark. One that stood out significantly was the best way to support vulnerable customers through the pandemic and beyond.

New Chair Announced

for Contact Centre Network NI

Ulster Bank’s Joanne Wilson has taken over as chair of CCNNI, the industry body for Contact Centres in Northern Ireland.