A new Jabra study reveals that while UK leaders (70%) have strong levels of trust in AI, very few UK office workers (23%) are using it in their daily roles, or even their personal lives (25%). The research shows there is a clear disconnect between trust in the technology and its actual use in the workplace.

Paula Kennedy Garcia Appointed to Lead the Organisation into Its Next Era of Growth and Innovation.

Are you a professional looking to step into a management role or a current manager aiming to boost your qualifications? With Ulster Business School's part-time BSc Management Practice programme, you can earn a Management degree in as little as two years depending on experience, or complete a shorter flexible programme, leading to an Advanced Certificate or Diploma.

According to Jabra’s latest research, the role that audio plays on cognitive, emotional and physical wellbeing in the workplace cannot be undersold as 71% of UK respondents say working in a loud environment makes them mentally tired, and that clear and high-quality sound enhances their ability to focus on tasks.

2023 has been a brilliant year for the Contact Centre Network NI (CCNNI) community and as the year draws to a close we’d like to thank you, our members, for your continued support. 

Celebrating the outstanding achievements of the people and companies who make up the dynamic customer contact industry in Northern Ireland, the CCNNI Awards recognised both individuals and leading organisations from across Northern Ireland.

With a shared commitment to helping contact centres realise their full potential, CCNNI is proud to announce a new collaboration with member Elephants Don’t Forget.

Allstate Northern Ireland's Stephen Lomas has been appointed chair of the Contact Centre Network Northern Ireland (CCNNI).

Majority of UK businesses still ill-equipped for a hybrid working future according to new contact centre survey in association with Pitch Marketing, Sensée and Success KPI.