New Coaching Software Solution for Supercharging Frontline Staff!
Innovative coaching solution First Line Coach are delighted to announce their new software release incorporating machine learning to supercharge Team Leader coaching abilities and rapidly elevate Agent performance.
Celebrating the outstanding achievements of the people and companies who make up the dynamic customer contact industry in Northern Ireland, the CCNNI Awards recognised both individuals and leading organisations from across Northern Ireland.
Irish News Puts CCNNI Award Winner Lorraine Parry in the Spotlight!
Having recently won the award for Contact Centre Manager of the Year with Over 100 Staff at the 2022 CCNNI Awards, the career of Capita's Lorraine Parry has been profiled in The Irish News – High Flyers section.