New Coaching Software Solution for Supercharging Frontline Staff!
Innovative coaching solution First Line Coach are delighted to announce their new software release incorporating machine learning to supercharge Team Leader coaching abilities and rapidly elevate Agent performance.
Celebrating the outstanding achievements of the people and companies who make up the dynamic customer contact industry in Northern Ireland, the CCNNI Awards recognised both individuals and leading organisations from across Northern Ireland.
CCNNI and Elephants Don’t Forget announce partnership transforming contact centre and agent performance
With a shared commitment to helping contact centres realise their full potential, CCNNI is proud to announce a new collaboration with member Elephants Don’t Forget.
How Successfully Has Your Contact Centre Embraced Hybrid Working?
Majority of UK businesses still ill-equipped for a hybrid working future according to new contact centre survey in association with Pitch Marketing, Sensée and Success KPI.
Irish News Puts CCNNI Award Winner Lorraine Parry in the Spotlight!
Having recently won the award for Contact Centre Manager of the Year with Over 100 Staff at the 2022 CCNNI Awards, the career of Capita's Lorraine Parry has been profiled in The Irish News – High Flyers section.