Jabra has reduced the price of the Jabra Engage 40 corded headset, making it even more affordable to provide agents with a professional headset for their demanding roles.

Work-from-home CX specialist Sensée has launched an emergency response service for organisations needing extra trained personnel at short notice to manage spikes in customer contact

Come along to the Ulster University breakfast event and discover how employers such as Kainos, Danske Bank and KPMG Ireland are using Degree Apprenticeships to nurture talent and develop skills directly relevant to their organisation.

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Thursday 8 February 2024 | The Mac Belfast | 08:30-10:00

2023 has been a brilliant year for the Contact Centre Network NI (CCNNI) community and as the year draws to a close we’d like to thank you, our members, for your continued support. 

Innovative coaching solution First Line Coach are delighted to announce their new software release incorporating machine learning to supercharge Team Leader coaching abilities and rapidly elevate Agent performance. 

Celebrating the outstanding achievements of the people and companies who make up the dynamic customer contact industry in Northern Ireland, the CCNNI Awards recognised both individuals and leading organisations from across Northern Ireland.

With a shared commitment to helping contact centres realise their full potential, CCNNI is proud to announce a new collaboration with member Elephants Don’t Forget.

Allstate Northern Ireland's Stephen Lomas has been appointed chair of the Contact Centre Network Northern Ireland (CCNNI).

Majority of UK businesses still ill-equipped for a hybrid working future according to new contact centre survey in association with Pitch Marketing, Sensée and Success KPI.