Outsource Solutions (NI) Win FSB UK Wellbeing Award 

Outsource Solutions (NI) were delighted to be announced the winners of the UK Wellbeing Award at the recent FSB Awards virtual ceremony celebrating small businesses.

Bangor Based Business Commits to Continued Success

Northern Ireland’s largest independently-owned contact centre, Mango Direct Marketing, has re-invested £1 million into the business, fuelling ambitious growth plans through expanding its team, premises, services and global client base.

Contact Centre Network NI Welcomes New Member

We're delighted to welcome Titanic Suites as new Associate Members. From state-of-the-art contact centre and helpdesk management, to virtual office solutions and focus suites, find out more about the range of services from this innovative local company!

Prepare your contact centre for hybrid work

How do you keep customer experience consistent across a distributed workforce?  Contact centres are a critical foundation for driving customer experience and revenue in the enterprise, says Ringcentral's CX expert Patty Yan.