CCNNI delighted to confirm Colin Mitchell, BNP Paribas Personal Finance has joined their Advisory Board of Directors.

Following publication of a recent energy report highlighting the need for improved customer service levels – CCNNI are here to help.

Allstate Northern Ireland's Stephen Lomas has been appointed chair of the Contact Centre Network Northern Ireland (CCNNI).

Majority of UK businesses still ill-equipped for a hybrid working future according to new contact centre survey in association with Pitch Marketing, Sensée and Success KPI.

Having recently won the award for Contact Centre Manager of the Year with Over 100 Staff at the 2022 CCNNI Awards, the career of Capita's Lorraine Parry has been profiled in The Irish News – High Flyers section. 

With recruitment and retention still proving to be a major challenge for many businesses, we’ve partnered with specialist contact centre recruiters, Tyson Wilson to give our members access to industry insight. The previous session explored Diversity and Inclusion – read the findings below.