Allstate NI’s Stephen Lomas has been appointed chair of the Contact Centre Network Northern Ireland (CCNNI).  

Having recently won the award for Contact Centre Manager of the Year with Over 100 Staff at the 2022 CCNNI Awards, the career of Capita's Lorraine Parry has been profiled in The Irish News – High Flyers section. 

Majority of UK businesses still ill-equipped for a hybrid working future according to new contact centre survey in assocation with Pitch Marketing, Sensée and Success KPI.

Following the recent webinar exploring techniques to improve CX for vulnerable customers - Premier CX are delighted to share the webinar to view online. And offer a free CX audit for contact centres.

Sensée is delighted to announce that its LiveDesk™ application to create Digital Workplaces for hybrid working front and back-office environments is now available through Crown Commercial Service’s (CCS) G-Cloud 13 Government Framework to public sector.

With recruitment and retention still proving to be a major challenge for many businesses, we’ve partnered with specialist contact centre recruiters, Tyson Wilson to give our members access to industry insight. The previous session explored Diversity and Inclusion – read the findings below.