Ulster Bank creates 24 new apprenticeships

As part of National Careers Week, Ulster Bank announces it is creating 24 new contact centre apprenticeships for talented young people age 16-24 at its Belfast contact centre during 2021.

NI contact centre industry supports vulnerable customers

At the start of 2021 Contact Centre Network NI engaged with members to ask what topics they felt were important to benchmark. One that stood out significantly was the best way to support vulnerable customers through the pandemic and beyond.

New Chair Announced

for Contact Centre Network NI

Ulster Bank’s Joanne Wilson has taken over as chair of CCNNI, the industry body for Contact Centres in Northern Ireland.
 

Sensée announce 200 new WFH roles

Homeworking experts Sensée announce 200 new work-at-home contact centre roles.

The new positions are available for applicants of all ages and experience.