Innovative coaching solution First Line Coach are delighted to announce their new software release incorporating machine learning to supercharge Team Leader coaching abilities and rapidly elevate Agent performance. 

Celebrating the outstanding achievements of the people and companies who make up the dynamic customer contact industry in Northern Ireland, the CCNNI Awards recognised both individuals and leading organisations from across Northern Ireland.

With a shared commitment to helping contact centres realise their full potential, CCNNI is proud to announce a new collaboration with member Elephants Don’t Forget.

CCNNI delighted to confirm Colin Mitchell, BNP Paribas Personal Finance has joined their Advisory Board of Directors.

Allstate Northern Ireland's Stephen Lomas has been appointed chair of the Contact Centre Network Northern Ireland (CCNNI).

Majority of UK businesses still ill-equipped for a hybrid working future according to new contact centre survey in association with Pitch Marketing, Sensée and Success KPI.

Having recently won the award for Contact Centre Manager of the Year with Over 100 Staff at the 2022 CCNNI Awards, the career of Capita's Lorraine Parry has been profiled in The Irish News – High Flyers section.