New CCNNI Board Advisors Announced

CCNNI are delighted to announce two new appointments to its Advisor Board – Stephen Lomas, Allstate Northern Ireland and Neil Armstrong, Ulster Bank.

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Collaborate Anywhere - watch the new Hybrid Working debate 

Want to understand why it’s important to implement a successful HybridWorking strategy within your organisation? View the recent virtual panel discussion chaired by Jabra's Managing Director EMEA North, Nigel Dunn and hear insights from their strategic partners - MIcrosoft, Lenovo, KPMG and more.

Before the interview

NI Recruitment Survey Reveals Extent of Industry Challenges

A recent survey of CCNNI contact centre members revealed the difficulties organisations were having around recruiting new talent to the sector.


Having reached out to Operational Managers and HR Managers at businesses across Northern Ireland, all respondents reported that they’re facing challenges with recruitment and 72% reported a decrease in overall applicants.



Accelerate your career at Danske Bank!

Are you looking for a new opportunity before the end of 2021? Join Danske Bank's multi award winning Customer Direct team as a Customer Service Adviser. Take care of our customers and accelerate your career!

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Send your good news to info@ccnni.com