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New Coaching Software Solution for Supercharging Frontline Staff!

Innovative coaching solution First Line Coach are delighted to announce their new software release incorporating machine learning to supercharge Team Leader coaching abilities and rapidly elevate Agent performance. 

Fibrus celebrating their two awards for Inhouse Customer Contact Manager of the Year and S

Winners revealed at the 2023 CCNNI Annual Awards

Celebrating the outstanding achievements of the people and companies who make up the dynamic customer contact industry in Northern Ireland, the CCNNI Awards recognised both individuals and leading organisations from across Northern Ireland.


CCNNI and Elephants Don’t Forget announce partnership transforming contact centre and agent performance  

With a shared commitment to helping contact centres realise their full potential, CCNNI is proud to announce a new collaboration with member Elephants Don’t Forget.

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CCNNI Welcomes New Member to their Advisory Board

CCNNI delighted to confirm Colin Mitchell, BNP Paribas Personal Finance has joined their Advisory Board of Directors.

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Allstate NI’s Stephen Lomas appointed new chair of CCNNI

Allstate Northern Ireland's Stephen Lomas has been appointed chair of the Contact Centre Network Northern Ireland (CCNNI).


How Successfully Has Your Contact Centre Embraced Hybrid Working?

Majority of UK businesses still ill-equipped for a hybrid working future according to new contact centre survey in association with Pitch Marketing, Sensée and Success KPI.


Irish News Puts CCNNI Award Winner Lorraine Parry in the Spotlight!

Having recently won the award for Contact Centre Manager of the Year with Over 100 Staff at the 2022 CCNNI Awards, the career of Capita's Lorraine Parry has been profiled in The Irish News – High Flyers section. 

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