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Ulster University Business School Announce Free UG Short Course

Advanced Management Practice (Transformational Management in a Digital World), is fully funded and open to all ranges of abilities.

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Recruiting and Retaining Contact Centre Staff

The current recruitment market is unprecedented and with 75% of companies world-wide facing a shortage of talent and in the UK, there are more job vacancies than there are people to fill them. CCNNI explore the issues currently facing the industry.

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Power NI, part of Energia Group, recruiting for ‘virtual contact centre’

Power NI, part of Energia Group, has announced that it is recruiting for its ‘virtual contact centre’, one of the first in Northern Ireland. The contact centre will offer applicants the opportunity to forge a new type of virtual career.

Before the interview

NI Recruitment Survey Reveals Extent of Industry Challenges

A recent survey of CCNNI contact centre members revealed the difficulties organisations were having around recruiting new talent to the sector.


Having reached out to Operational Managers and HR Managers at businesses across Northern Ireland, all respondents reported that they’re facing challenges with recruitment and 72% reported a decrease in overall applicants.


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