Contact Centre Network NI has announced the evolution of its brand, becoming the Customer Contact Network Northern Ireland.

A new report from Elephant's Don't Forget looks at an emerging paradox as rising satisfaction scores mask increasing operational strain.

Managers and consultants with experience in running WFH and hybrid operations have joined forces to form a new hybrid working consultancy.

According to Jabra research,  71% of respondents say working in a loud environment makes them mentally tired.

CCNNI is proud to announce a new collaboration with industry partner, Elephants Don't Forget.

Majority of UK businesses still ill-equipped for a hybrid working future according to contact centre survey in association with Pitch Marketing.