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Jabra announces price reduction on Jabra Engage 40

Jabra has reduced the price of the Jabra Engage 40 corded headset, making it even more affordable to provide agents with a professional headset for their demanding roles.

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Sensée launches Surge emergency response service

Work-from-home CX specialist Sensée has launched an emergency response service for organisations needing extra trained personnel at short notice to manage spikes in customer contact

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2023 – The Year in Review: Thanks to NI contact centre industry

2023 has been a brilliant year for the Contact Centre Network NI (CCNNI) community and as the year draws to a close we’d like to thank you, our members, for your continued support. 

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Winners revealed at the 2023 CCNNI Annual Awards

Celebrating the outstanding achievements of the people and companies who make up the dynamic customer contact industry in Northern Ireland, the CCNNI Awards recognised both individuals and leading organisations from across Northern Ireland.

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CCNNI and Elephants Don’t Forget announce partnership transforming contact centre and agent performance  

With a shared commitment to helping contact centres realise their full potential, CCNNI is proud to announce a new collaboration with member Elephants Don’t Forget.

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Allstate NI’s Stephen Lomas appointed new chair of CCNNI

Allstate Northern Ireland's Stephen Lomas has been appointed chair of the Contact Centre Network Northern Ireland (CCNNI).

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How Successfully Has Your Contact Centre Embraced Hybrid Working?

Majority of UK businesses still ill-equipped for a hybrid working future according to new contact centre survey in association with Pitch Marketing, Sensée and Success KPI.

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