Protecting Vulnerable Customers: A Practical Guide for Contact Centres
Fri, 06 Dec
|Teams
Join Adrian Harvey, CEO of Elephants Don't Forget, as he shares insights from frontline research to elevate your contact centre’s approach to vulnerable customer support in 2025.
Time & Location
06 Dec 2024, 10:00 – 10:50
Teams
About the Event
CCNNI Workshop with Elephants Don't Forget
Protecting Vulnerable Customers: A Practical Guide for Contact Centres
Friday 6 December 2024 | 10:00am - 10:50am | Teams
Contact centre leaders face increasing pressure to effectively identify, support, and serve vulnerable customers. This 50-minute workshop, in partnership with CCNNI, explores the critical challenges and solutions to ensure your frontline teams are equipped to handle complex vulnerable customer interactions.
Join Adrian Harvey, CEO of Elephants Don't Forget, as he shares insights from frontline research and industry best practices. The workshop will provide actionable guidance to help you elevate your contact centre’s approach to vulnerable customer support in 2025.