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AI Group
Mon 28 Jul
|Teams
We're delighted to confirm the next AI Group meeting will explore the evolving role of Agents and how AI can assist the customer in their journey.
Registration is closed
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Time & Location
28 Jul 2025, 10:30 – 11:30
Teams
About the Event
Book a place now at our next peer group meeting to discuss the challenges and opportunities of AI in the NI customer contact industry.
In this meeting we’ll discuss how the role of agents is evolving and in what ways AI can assist the customer journey.
We're delighted to be joined by Mathew Speight, Shared Services Connected Ltd, who will share a recording of their AI Voice Agent interaction with a customer.
Agenda
What will the role of future agents entail?
In what ways can AI assist the customer throughout their journey?
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