Tue, 17 Aug | Zoom

Workforce Management Workshop featuring Verint Demo

Ongoing membership working group meeting - looking at planning and operational matters for managing hybrid contact centres. Chaired by Santander. The next meeting will discuss feature a demo of the Verint platform.
Registration is Closed
Workforce Management Workshop featuring Verint Demo

Time & Location

17 Aug 2021, 11:00 – 12:00
Zoom

About the Event

The next meeting will be discussing WFM platforms and feature a specialist demo of the Verint platform.

Speaker: Chris Rainsforth: Head of Operational Management Best Practice 

Solutions Consulting EMEA | Verint

Profile:

Chris has worked in the Contact Centre Industry for over 20 years, holding roles in Operations, Planning, Training, Quality & Insight. He is passionate about Employee and Customer Experience and within his role at Verint he works closely with organisations to ensure any technology investment aligns to Best Practice maximising the ROI and improving Operational capability.

Book a place - email info@ccnni.com