Workforce Management Workshop featuring Verint Demo
Tue 17 Aug
|Zoom
Ongoing membership working group meeting - looking at planning and operational matters for managing hybrid contact centres. Chaired by Santander. The next meeting will discuss feature a demo of the Verint platform.
Time & Location
17 Aug 2021, 11:00 – 12:00
Zoom
About the Event
The next meeting will be discussing WFM platforms and feature a specialist demo of the Verint platform.
Speaker: Chris Rainsforth: Head of Operational Management Best Practice
Solutions Consulting EMEA | Verint
Profile:
Chris has worked in the Contact Centre Industry for over 20 years, holding roles in Operations, Planning, Training, Quality & Insight. He is passionate about Employee and Customer Experience and within his role at Verint he works closely with organisations to ensure any technology investment aligns to Best Practice maximising the ROI and improving Operational capability.
Book a place - email info@ccnni.com