Resolving Key Hybrid Work Challenges

CCNNI offers contact centre members the valuable opportunity to address key hybrid work challenges by asking home and hybrid work experts and other attendees a range of pressing questions to find effective solutions.

In this dedicated session, we are delighted to be joined by two distinguished experts in the field, Darron Burness, who serves as a Senior Operational Excellence Consultant, and Michael Gray, the Chief Strategy and Marketing Officer, both from Spacial.

This dynamic team of strategic, leadership and operational consultants, with multiple years of experience working with global brands in hybrid and work-from-home settings, will guide our discussions and provide actionable, real-world insights.

Throughout the course of the discussion we will encompass a broad spectrum of topics essential to successfully creating and operating a bespoke hybrid working strategy, including:

• Hybrid Model Design: Frameworks for creating a hybrid work model tailored to your organisation, balancing flexibility and productivity.

• Management: Effective…