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L&D Workshop - Allstate Case Study
Tue 15 Apr
|Teams
Discover how a continuous assessment approach to Learning & Development had a transformative impact on Allstate’s KPI outcomes in less than six months.
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Time & Location
15 Apr 2025, 10:00 – 11:00
Teams
About the Event
Discover how a continuous assessment approach to Learning & Development had a transformative impact on Allstate's KPI outcomes in less than six months.
Operations professionals are encouraged to attend this 60-minute webinar to learn from Allstate’s Stephen Lynch and Stephen Lomas, joined by Adrian Harvey of Elephants Don’t Forget, as they explore the challenges with repeat contacts and incident management that led Allstate to observing KPI improvements of 51% using Clever Nelly.
It is a critical time for contact centre leaders, with a higher demand than ever to innovate training or risk falling behind in the delivery of exceptional customer service standards.
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