Thu, 15 Jun|
Jabra Workshop: CX or AX? Why pick one when you can focus on both?
Join Jabra's contact centre specialists for a new look at why AI and real-time data are key to building on your CX And AX goals for 2023 and beyond.
Time & Location
15 Jun, 11:00 – 12:10
About the Event
CX or AX? Why pick one when you can focus on both?
Join Jabra to explore why getting both Customer and Agent experience right is vital for building a sustainable and consistent long-term contact centre strategy. In this interactive session, we'll look at why AI and real-time data are key to building on your CX And AX goals for 2023 and beyond.
Setting the scene for the workshop will be John Nesbitt, Territory Director, Ireland and Scotland. John will be joined by Jeanette Hunter, Jabra Contact Centre Specialist, for a deep dive into the content.
More about Jeanette Hunter
Jabra UK Contact Centre Specialist Jeanette Hunter has an inherent understanding of the sector and regularly provides insight and thought leadership into topics such as the contact centre of the future, agent engagement and customer satisfaction.
As the Jabra in-house expert, Jeanette works closely with contact centres to fulfil business needs and overcome industry challenges.
With over 20 years of industry experience, Jeanette is uniquely qualified as the Jabra subject matter expert. Having held a number of senior positions in the sector, with experience in operations, project management and contact centre management, she has a comprehensive knowledge of contact centre development and strategies.