Is Digital-First the Enemy of Great Customer Experience?

In the face of record low UK customer satisfaction (CSAT) levels reported by the Institute of Customer Service’s (ICS) UK Customer Service Index, join Adrian Harvey, CEO of Elephant's Don't Forget, as he explores the factors contributing to the decline in UK CSAT levels.

Discover the underlying causes of this "service slump" and learn from organisations that are successfully bucking the trend and achieving exceptional customer service outcomes. This webinar will provide insights into how you can improve your own customer experience strategy.

Discussion topics include:

• Understand the top three drivers contributing to declining customer satisfaction – and what you can do to combat them.

• The root causes of this ‘service slump’ – and why digital-first is a contributing factor.

• How organisations are overcoming the challenges and winning awards for their dedication to customer service and exceptional customer experiences.