Improving CX for Vulnerable Customers
Thu 01 Dec
|Microsoft Teams
Do you need to improve your Contact Centre CX for vulnerable customers? This new workshop with Premier CX will explore the subject from the "ears and eyes" of the customer, offering advice and tips to improve the experience for vulnerable customers across all touchpoints.
Time & Location
01 Dec 2022, 11:00 – 12:10
Microsoft Teams
About the Event
Do you need to improve your Contact Centre CX for vulnerable customers? The definition of "vulnerable customer" has evolved. Whether physical, financial, emotional or situational, the landscape, and complex needs of these customers have changed.
Premier CX will explore this subject from the "ears and eyes" of the customer, and offer advice and helpful tips to improve the experience for vulnerable customers across all contact centre touchpoints.
Join us on the 1st December at 11am for a free virtual workshop via Microsoft Teams!
Agenda:
11:00 – Introductions with Jayne Davies & Sandra Busby
11:05 – Improving your Contact Centre CX for Vulnerable Customers with Sally Greenaway, Director of Consulting & David Richardson, Head of Creative – Premier CX