Improving CX for Vulnerable Customers

Do you need to improve your Contact Centre CX for vulnerable customers? The definition of "vulnerable customer" has evolved.  Whether physical, financial, emotional or situational, the landscape, and complex needs of these customers have changed. 

Premier CX will explore this subject from the "ears and eyes" of the customer, and offer advice and helpful tips to improve the experience for vulnerable customers across all contact centre touchpoints. 

Join us on the 1st December at 11am for a free virtual workshop via Microsoft Teams!

Agenda: 

11:00 – Introductions with Jayne Davies & Sandra Busby

11:05 – Improving your Contact Centre CX for Vulnerable Customers with Sally Greenaway, Director of Consulting & David Richardson, Head of Creative – Premier CX

11:40 – Open discussion / Q&A  

12:10 – Close

Meet the Speakers: 

Sally Greenaway, Director of Consulting

Sally has over 30 years' experience in marketing and consultancy, working with global brands across the public and private sectors. Sally has a wealth of knowledge and loves the challenges of aligning customer journeys across all contact centre channels. A qualified AI conversational designer (CDI), she is a member of the Customer Experience Professionals Association (CXPA), and the Chartered Institute of Marketing (MCIM).

David Richardson, Head of Creative

David has over 25 years experience working with audio, starting as a Junior producer at LBC Radio in London in the 90s. He honed his skills as a Copywriter whilst working on in-store radio channels for likes of Ikea, Lloyds Banking Group and Game.  As Head of Creative at Premier CX, he is leading the charge to make video content work harder for contact centres and ensures his team provide the highest quality creative consultancy.

About Premier CX:

Premier CX is a creative CX agency specialising in helping contact centres worldwide humanise their customer touchpoints. Our work has a tangible impact on performance, bringing its own cost savings, as well as significantly improved customer satisfaction levels. We’re in the privileged position of working with over 350 contact centres globally, which enables us to bring multifaceted experience and perspectives to the table, winning us “trusted advisor” status from all our customers, an accolade we are very proud of. Learn more at www.premiercx.co.uk