Wed, 24 Mar | Zoom

e-max 2021

Transform your Team Leaders in 2021!
Registration is Closed
e-max 2021

Time & Location

24 Mar, 09:30 – 15:30
Zoom

About the Event

The role of the Team Leader has never been more pivotal – managing remote teams, new channels and ways of working – they are the key influencers for improving engagement and productivity.

e-max is a unique development day offering tangible tools to enhance the performance and wellbeing of your Team Leaders/Managers as they continue to deliver in the new normal.

e-maxdelivers specialist advice from industry experts on being the best for: Your team | Your customer | Your self

Wed 24 March 2021

AM | Motivation & Trust

Motivating remote teams and creating an environment where success can flourish requires empathy, trust and understanding. This session explores:

• The power of empathy as a motivator

• Building trust to empower your team

• The importance of mindfulness and successful behaviours to improve engagement

• Methods to reduce workplace stress and anxiety and tips to enhance wellbeing.

PM | The Customer & You

The ability for teams to understand and build emotional connections with the customer is essential in the new normal. This session explores:

• The impact of Covid on customer expectations, behaviours and interactions

• The key pillars for building customer empathy, emotions and problems solving

• Emotionally connecting with customers

• Pathways to success – building your career in contact centres

Date: Wednesday 24 March 2021

Time: 09:30 – 15:30

Cost: £69+VAT per person or £250+VAT for 4

Delivery Platform: Zoom

To book a place email info@ccnni.com

Registration is Closed