Best Practice Showcase - Development & Transformation

Best practice showcase of the NI contact centre industry - featuring the winners of the 2021 CCNNI Awards. In this first event, Firstsource Solutions offer essential insights on their award winning strategies for People Development. 

Meet the speakers:

Seamus Gallagher

I’m a Talent Development Consultant, I have been with Firstsource for 15 years and most of that time has been in training and development. The role has allowed to design  training material and deliver it to colleagues across Ireland, the U.K and India. I am a creative person with strong communication skills and my role allows me to put these into practice. When I’m not working I like to keep fit and enjoy reading watching movies and spending time with my family.

Chris Budding

I am a Talent Development Consultant at Firstsource, I joined in 2014 after 8 years of running my own company, what was intended to be a fleeting romance has bloomed into a great love affair. I have spent time in various training and management roles here and am grateful to the organisation for helping me attain my degree and currently funding my MBA. I am both innovative and analytical and my role here lets me apply these traits through operational interventions and development initiatives. Working from home with my wife and 3 kids nearby has been both challenging and rewarding, it has also given me time to develop a passion for running which is something I never thought I’d say

Antony Smeaton

I’m an Associate Director of Talent Development at Firstsource, I have worked here for the last 13 years and lead a team of Talent Consultants and Operational Coaches. Within my time at Firstsource I have done many roles, from Team Leader, Manager of Service Excellence to Associate Director. I’m thankful to Firstsource to support my learning and growth through my time here and also offering me change with each role. Outside of work, I care for my two nephews and know and understand the importance of good work life balance, I can’t say I always get it right but try my best!

To book a place email: info@ccnni.com