Best Practice Showcase - Development & Transformation

Best practice showcase of the NI contact centre industry - featuring the winners of the 2021 CCNNI Awards. In this first event, Firstsource Solutions offer essential insights on their award winning strategies for People Development. 

Meet the speakers:

Seamus Gallagher

I’m a Talent Development Consultant, I have been with Firstsource for 15 years and most of that time has been in training and development. The role has allowed to design  training material and deliver it to colleagues across Ireland, the U.K and India. I am a creative person with strong communication skills and my role allows me to put these into practice. When I’m not working I like to keep fit and enjoy reading watching movies and spending time with my family.

Chris Budding

I am a Talent Development Consultant at Firstsource, I joined in 2014 after 8 years of running my own company, what was intended to be a…