AI Group - Prioritising Vulnerable Customers in a Digital World
Thu 23 Apr
|Teams
Don't miss our next AI Group meeting to discuss how digital transformation is impacting Vulnerable Customer strategy.
Time & Location
23 Apr 2026, 10:30 – 11:30
Teams
About the Event
Book a place now at our next AI Group meeting to explore how digital transformation is impacting Vulnerable Customer strategy.
While digital-first strategies can enhance efficiency and streamline service delivery, it can also inadvertently marginalise significant segments of the population including people with disabilities, limited digital skills or low access to technology.
The question then arises: how can we ensure that the push for digital adoption does not exacerbate existing inequalities or create new barriers for vulnerable customers – and that firms are delivering fair treatment for all customers in compliance with regulations.
Our Q&A panel will feature insights from Brian Mallen of the Jam Card/Now Group and plus Cisco specialists Trevor Geraghty (Customer Engagement & Contact Centre) and Mags Moran (Cloud and Collaboration Applications) who will consider the challenges of digital-first strategies and methods for ensuring an equitable digital landscape.
Expected Outcomes