AI Group - Technology Transformation Showcase
Mon 26 Jan
|Teams
Don't miss our first AI Group of 2026 meeting to discuss the latest developments in optimising customer contact, featuring a Best Practice Showcase by ScreenCloud and Danske Bank.
Time & Location
26 Jan 2026, 11:00 – 12:00
Teams
About the Event
Book a place now at our next peer group meeting featuring two award winning transformation best practice presentations by ScreenCloud and Danske Bank.
Across January and February, we invite you to participate in an exciting opportunity to engage with the recent winners of the prestigious 2025 CCNNI Awards, as esteemed organisations present their award-winning case studies, which are designed to showcase best practices and innovative strategies within the Northern Ireland customer contact industry.
In this meeting we're delighted to be joined by two recent CCNNI Award winners including:
ScreenCloud Customer Support Team – building on their recent success as CCNNI In-House Customer Team of the Year, as 2025 marked a season of massive transformation for the organisation.
Danske Bank Customer Direct – who will be providing a Best Practice presentation of their award-winning Digitise and Simplify Transformation Strategy.
Agenda