Judging  

The CCNNI Awards are judged by an independent panel of professionals working in the UK contact centre industry and with experience of judging or winning awards at a regional or national level. Their expertise and participation in this robust two-step process is essential in determining the winners.

Step 1: Shortlisting
Written entries received will be sifted according to the category criteria and a shortlist of finalists will be created. Deadline for entry: 5PM - 13 AUGUST 2021

Step 2: Virtual Panel Interviews

Finalists will be invited to attend a virtual judging panel comprising of three independent industry experts held across 6 to 10 September 2021.

Finalists in the Individual and Team/Company categories will attend a 15-20 minute interview to discuss their role, activities, achievements and nomination in more detail. 

Finalists in the Inhouse and Outsourced Contact Centre of the Year categories will be invited to give a 10 minute presentation followed by a 20 minute Q&A with the judges.

Celebrate your achievements!

Join your colleagues and industry peers at the
Live Awards Ceremony

14 October 2021

The finalists will be celebrated and winners revealed at a glittering Awards Ceremony to be held on Thursday 14 October 2021 at Hilton Belfast. We're planning for a Live Event and full details will be published shortly.

14

Sensée

13 Lo Business Improvement Strategy winn

TTEC

10B Lo Customer Engagement winner BT pre

BT

9

Allstate NI

16A

Danske Bank

16B

Ulster Bank

Great for engagement

The Awards are a great way to engage your staff – and ensure that they know how valued they are!

Deadline for entries
5pm - 10 AUGUST 2021