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The CCNNI Awards are judged by an independent panel of professionals working in the UK contact centre industry and with experience of judging or winning awards at a regional or national level. Their expertise and participation in this robust two-step process is essential in determining the winners.

Step 1: Shortlisting
Written entries received will be sifted according to the category criteria and a shortlist of finalists will be created. New Deadline for Entry: TUESDAY 5 SEPTEMBER 2023

Step 2: Second Reading Panel

The shortlisted entries will go through to a second panel which will establish the winners. 

The winners will be revealed at the Gala Awards Ceremony on Thursday 26th October 2023.

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Celebrating excellence
customer contact 
across Northern Ireland

Celebrate your achievements!

Join your colleagues and industry peers at the
Live Gala Awards Ceremony

26 October 2023

We’re delighted to confirm that 2023 CCNNI Awards will be held on Thursday 26 October 2023 at Hilton Belfast.

Guests attending the Gala Black Tie Ceremony will enjoy an fabulous evening of entertainment, music and dancing including:

  • Arrival drinks at the Champagne Reception

  • Gala three course dinner with four bottles of table wine

  • Celebrity host presenting the ceremony

  • After Party with music and dancing

  • All tables seat 10

  • Premier Tables include 4 bottles of table wine

  • VIP packages are also available with a table upgrade plus 4 bottles of table and 2 bottles of champagne!


Corporate Members: £1750+VAT                         Non-Members: £2100+VAT


Corporate Members: £1850+VAT                         Non-Members: £2200+VAT

Great for engagement

The Awards are a great way to engage your staff – and ensure that they know how valued they are!

Deadline for entries
Tuesday 5 September 2023
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