The CCNNI Awards are judged by an independent panel of professionals working in the UK contact centre industry and with experience of judging or winning awards at a regional or national level. Their expertise and participation in this robust two-step process is essential in determining the winners.

Step 1: Shortlisting
Written entries received will be sifted according to the category criteria and a shortlist of finalists will be created. Deadline for entry: 5PM - 13 AUGUST 2021

Step 2: Virtual Panel Interviews

Finalists will be invited to attend a virtual judging panel comprising of three independent industry experts held across 6 to 10 September 2021.

Finalists in the Individual and Team/Company categories will attend a 15-20 minute interview to discuss their role, activities, achievements and nomination in more detail. 

Finalists in the Inhouse and Outsourced Contact Centre of the Year categories will be invited to give a 10 minute presentation followed by a 20 minute Q&A with the judges.

Celebrate your achievements!

Join your colleagues and industry peers at the
Live Awards Ceremony

14 October 2021

The finalists will be celebrated and winners revealed at a glittering Awards Ceremony to be held on Thursday 14 October 2021 at Hilton Belfast. We're planning for a Live Event and full details will be published shortly.



13 Lo Business Improvement Strategy winn


10B Lo Customer Engagement winner BT pre



Allstate NI


Danske Bank


Ulster Bank

Great for engagement

The Awards are a great way to engage your staff – and ensure that they know how valued they are!

Deadline for entries
5pm - 10 AUGUST 2021