Updates from across the region
Jabra announces price reduction on Engage 40
Jabra announces price reduction on Jabra Engage 40 for more cost-effective levels of customer satisfaction:
The next generation of contact centre headset, now at a lower price
Two high-quality microphones for clearer speech and background noise-cancellation
Ultra-lightweight, with angled ear cushions for the perfect fit for long wearing periods
In-built, professional grade hearing protection capabilities
Fully compatible with all leading contact centre and UC platforms
Reduced in price and available from authorised Jabra resellers
Langley, UK, 22 February 2024
Jabra has reduced the price of the Jabra Engage 40 corded headset, making it even more affordable to provide agents with a professional headset for their demanding roles. Specifically designed for use in contact centres and customer service environments, when purchasing via the Jabra website the Jabra Engage 40 has been reduced from between £17 – £26 per unit, depending on variant.
Your customer satisfaction superhero
The Jabra Future of Contact Centre White Paper 2022 identified that despite the rise of digital service points and investment in artificial intelligence, voice channels have grown in operating cost, popularity and brand value. 60% of consumers confirmed they preferred a phone call for difficult queries and bypassed self-service channels¹ and 82% of consumers have reported that getting their issues resolved quickly is the single most important factor in having a great customer experience.²
This highlights the fundamental need to ensure agents have the right headsets to handle the high demand of inbound calls, to deliver meaningful and effective customer interactions.
Sounds like satisfaction
The Jabra Engage 40 is perfectly suited for contact centre advisors who spend their days talking to customers, be it in an office or a home working environment. With Jabra Engage 40, calls have more clarity and customers enjoy an all-around better experience, thanks to two high-quality microphones, working together to deliver clearer speech and incredible background noise-cancellation. This intelligent contact centre headset enables accurate speech-to-text for spot-on call transcription too.
Also included is BalancedVoice™, which balances every call to bring out the soft parts of your customer’s voice, while reducing the loud parts. This helps prevent call fatigue and improves productivity.
Happy agents give great customer service
The Jabra Engage 40’s built-in professional-grade hearing protection capabilities allows agents to focus on their customer, safe in the knowledge that their hearing is taken care of.
Jabra Engage 40 features a variety of groundbreaking hearing protecting technologies, such as:
IntelliTone™ 2.0, which keeps average noise exposure at a safe level,
PeakStop™ 105 dB, which prevents sudden loud noises,
Speech level normalisation, which keeps incoming calls at your preferred volume,
Intelligent acoustic shock protection, which proactively reduces or removes potentially harmful sounds.
Jabra Engage 40 works with our innovative Engage+ software, that provides agents with valuable real-time insights and on-screen guidance, to improve the customer call experience as it’s happening. Engage+ delivers live guidance on factors affecting the call, including background noise, silence and interruptions. ³
Keep those conversations comfortable
Discomfort from prolonged headset use can hinder productivity. Jabra Engage 40 offers maximum comfort – so much so, that your agents will barely know they are wearing it, leaving them free to focus on the needs of your customers. It weighs in at as little as 45g*, making it super lightweight and features innovative maze-patterned, pressure relieving, angled ear cushions for the most comfortable all-day fit.
However, quality isn’t sacrificed, as this headset is built to last. Jabra has stress tested everything from boom-arm rotation to impact resistance, to make the Jabra Engage 40 tough enough to handle whatever a day in a busy contact centre can throw at it. And we’re so sure of it, that it comes with a 3-year manufacturer’s warranty.
Cost-effectiveness as standard
“Providing professional headsets can be a financial burden for contact centres,” said Jeanette Hunter, Contact Centre Specialist at Jabra UK and Ireland. “We are pleased to be able to offer the best-quality call-centric headsets to our contact centre customers, at a reduced price to help them maximise their hardware budget and invest in devices that are fit for purpose and built to last. With Jabra Engage 40 contact centres can deliver new levels of customer satisfaction.”
Key features and specifications:
Two powerful microphones for better call clarity
Advanced speakers so you never miss a word
All-day comfort, with a secure, adaptive fit
Built-in hearing protection advanced features
BalancedVoice™ makes speech clearer
Engage+ provides real-time insights to improve call quality
Optional inline control unit for call control at the tip of your fingers
Busylight shows colleagues when you’re on a call
Works with leading contact centre platforms and virtual meeting apps
Tough and durable, with a three-year manufacturer’s warranty
¹ Qualtrics, Disrupting the 2020 Contact Center: Actionable Changes to Drive Firm and Customer Value in 12 Months
² Spearline Global Telecoms Quality of Service Report
3 Free software download required. Integrations available for selected platforms. See Jabra.co.uk/engageplus for more details
⁴ Weight varies for stereo and mono variants
Find out more about Jabra at https://www.jabra.co.uk/engage40
Jabra is a world leading brand in audio, video and collaboration solutions – engineered to empower consumers and businesses. Proudly part of GN Group, we are committed to bringing people closer to one another and to what is important to them. Jabra engineering excellence leads the way, building on over 150 years of pioneering work within GN. This allows us to create integrated tools for contact centers, offices, and collaboration to help professionals work more productively from anywhere; and true wireless headphones and earbuds that let consumers better enjoy calls, music, and media. www.jabra.com
Founded in 1869, GN Group employs more than 7,500 people and is listed on Nasdaq Copenhagen (GN.CO). GN’s solutions are sold in 100 countries across the world. Visit our homepage GN.com or connect with us on LinkedIn, Facebook, and X.
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© 2024 GN Audio A/S. All rights reserved. Jabra® is a registered trademark of GN Audio A/S. All other trademarks included herein are the property of their respective owners (design and specifications are subject to change without notice).