Celebrating Excellence
across Northern Ireland
sponsored by
Congratulations to the winners and finalists of the
2021 Contact Centre Network NI Awards!
2021 Winners
Individual Finalists
Covid Hero of
the Year
Catherine Hull - BNP Paribas PF - WINNER
Jakub Lawicki - Ulster Bank
Conor Henry - Intelling
Gareth Floyd - Firstsource
Rising Star
Jacqueline Jefferies - NFU Mutual - JOINT WINNER
Rachel O'Brien - Capita PIP - JOINT WINNER
Vic Leeson - BT - SILVER WINNER
Sian Boyle - Power NI
Kirsty Bramham - Firstsource
Ashleigh Younger - Ulster Bank
Kerri McMaster - BNP Paribas
Support Person
of the Year
Aodhán Liddy - Danske Bank - WINNER
Teresa Breen - BT
Glenn Smith - Ulster Bank
Alan Jackson - NFU Mutual
Stephen Baxter - Allstate NI
Zel Pineda - Allstate NI
Apprentice / Newcomer of the Year
Maria Fyfe - Power NI - WINNER
Jenna Jess - Ulster Bank
Jennifer Henderson - Firstsource
Advisor
of the Year
Claire Quigley - Santander - SILVER WINNER
Rachel Shaw - Ulster Bank - WINNER
Hazel Young - Concentrix
Paula Bogue - BT
Emma Monroe - Firstsource
Gillian Montgomery - Power NI
Danielle Stewart - Power NI
Jonny Rowland - BNP Paribas
Megan Alexander - Intelling
Team Leader of the Year
Debra Dobbin - Concentrix - SILVER WINNER
Leanne Milne - Ulster Bank - WINNER
Simon Scott - Allstate NI
Roisin Lawlor - Santander
Emma Geddis - NFU Mutual
Oonagh Devine - BNP Paribas PF
Zara Edgar - BNP Paribas PF
Simon Foers - Capita PIP
Trainer
of the Year
Chris Phillips - Firstsource - SILVER WINNER
Jason Topping - Intelling - WINNER
Ross Wilson - Intelling
Seyi Adepoju - Firstsource
Support Manager
of the Year
Julia O'Neill - Firstsource - WINNER
Sean Benson - Allstate NI
Conor Murphy - Capita PIP
Stephen Carton - Invest NI
Contact Centre Manager of the Year
Fiona Williamson - BT - WINNER
Paula Denvir - Echo NI
Anne MacGowan - Firstsource
Collin Alexander - Intelling
Stephanie Cassidy - Ulster Bank
Senior Manager / Leader of the Year
Sabrina Lynch - Allstate NI - SILVER WINNER
Joanne Wilson - Ulster Bank - WINNER
David Lowry - Firstsource
Mark Dundas - Firstsource
The 2021 CCNNI Awards were held on Thursday 14 October at Hilton Belfast
Team Finalists
Best Covid Strategy
Translink - SILVER WINNER
Invest NI - WINNER
BNP Paribas PF
Ulster Bank
Business Transformation Strategy
Allstate NI
BNP Paribas PF
Power NI - WINNER
People Development
Power NI
Firstsource - WINNER
Ulster Bank
Support Team of the Year
Firstsource
Allstate NI - WINNER
Customer Engagement
BNP Paribas PF - WINNER
Power NI
People Engagement
BNP Paribas PF - WINNER
Danske Bank
In-house Contact Centre of the Year
Small to Medium
Danske Bank - WINNER
BNP Paribas PF
Large
Allstate NI - WINNER
Ulster Bank
Special Recognition Awards - Power NI (CSR) & Echo Managed Servcies (Outsourced)
