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Awards New Logo Dark Green_web.png
Celebrating excellence
in
customer contact across Northern Ireland

And The Winners Are...

We're delighted to announce the winners of the 2023 Contact Centre Network NI Awards!

Winners were revealed at a glittering awards ceremony on Thursday 26 October 2023 | Hilton Belfast. 

Individual Category Winners

Newcomer of
the Year

SILVER

Jennifer Bicker - Danske Bank Customer Direct

 

GOLD WINNER

Daniel Shields - EE

Rising Star

JOINT SILVER

Mario Maraucci - Allstate Northern Ireland

Matthew Turley - GLL - Greenwich Leisure Ltd

 

JOINT GOLD WINNER 

Paula Bogue - EE

Billy McGlennon - Capita

Support Person of the Year

SILVER

Ashley Boy - Power NI

 

GOLD WINNER

Stephen Lynch - Allstate Northern Ireland

Advisor of the Year

GOLD WINNER - SOCIAL MEDIA

Leanne Megaw - NIE Networks

 

GOLD WINNER - TELEPHONY

Stephen McGeown - BNP Paribas Personal Finance

Team Leader of the Year

SILVER

Sean Og Kennedy - Danske Bank Customer Service Delivery 

 

JOINT GOLD WINNER

Scott Kelly - NFU Mutual

Kathy Moffett - Power NI

Support Manager of the Year

GOLD WINNER

Caoimhe O’Reilly - Budget Energy

Customer Contact Manager of the Year

SILVER

Martine Gibson - GLL - Greenwich Leisure Ltd

GOLD WINNER - OUTSOURCE

Paula Denvir - Echo Managed Services

 

GOLD WINNER - INHOUSE 

Marcus Gilmore - Fibrus

Senior Manager of the Year

GOLD WINNER

Nicola Wylie - Danske Bank Customer Direct

Company Category Winners

Support Team & Innovation

GOLD WINNER

Power NI - EBSS Technical Support Team 

Customer Team of the Year

SILVER

Capita TPDPS Team

 

GOLD WINNER

Translink Customer Services Complaints Team

Innovative Recruitment

Strategy

GOLD WINNER

Ulster Bank

Best Environment & Sustainability Strategy

GOLD WINNER

Danske Bank Operations Team 

Best People Engagement

SILVER

Santander

GOLD WINNER

Ulster Bank

Best Customer Engagement

SILVER

BNP Paribas Personal Finance

GOLD WINNER

NIE Networks

Diversity & Inclusion Strategy

GOLD WINNER

GLL - Greenwich Leisure Ltd

Best Outsourced Partnership

GOLD WINNER

Echo Managed Services

Customer Centre of the Year

SILVER

BNP Paribas Personal Finance

GOLD WINNER - SME

Fibrus

GOLD WINNER - LARGE

Allstate Northern Ireland

Thanks to our 2023 Awards Sponsors & Supporters

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