2021 Winners

Congratulations to the winners and finalists of the
2021 Contact Centre Network NI Awards!

Individual Finalists

Covid Hero of
the Year

Catherine Hull - BNP Paribas PF - WINNER

Jakub Lawicki - Ulster Bank

Conor Henry - Intelling

Gareth Floyd - Firstsource

Rising Star

Jacqueline Jefferies - NFU Mutual - JOINT WINNER

Rachel O'Brien - Capita PIP - JOINT WINNER

Vic Leeson - BT - SILVER WINNER

Sian Boyle - Power NI          

Kirsty Bramham - Firstsource        

Ashleigh Younger - Ulster Bank     

Kerri McMaster - BNP Paribas

Support Person
of the Year

Aodhán Liddy - Danske Bank - WINNER

Teresa Breen - BT    

Glenn Smith - Ulster Bank

Alan Jackson - NFU Mutual

Stephen Baxter - Allstate NI           

Zel Pineda - Allstate NI

 

Apprentice / Newcomer of the Year

Maria Fyfe - Power NI - WINNER

Jenna Jess - Ulster Bank

Jennifer Henderson - Firstsource

Advisor
of the Year

Claire Quigley - Santander - SILVER WINNER

Rachel Shaw - Ulster Bank - WINNER

Hazel Young - Concentrix      

Paula Bogue - BT

Emma Monroe - Firstsource           

Gillian Montgomery - Power NI        

Danielle Stewart - Power NI             

Jonny Rowland - BNP Paribas          

Megan Alexander - Intelling

Team Leader of the Year

Debra Dobbin - Concentrix - SILVER WINNER                       

Leanne Milne - Ulster Bank - WINNER  

Simon Scott - Allstate NI      

Roisin Lawlor - Santander             

Emma Geddis - NFU Mutual                                               

Oonagh Devine - BNP Paribas PF                                                     

Zara Edgar - BNP Paribas PF                                               

Simon Foers - Capita PIP

Trainer 
of the Year

Chris Phillips - Firstsource - SILVER WINNER 

Jason Topping - Intelling - WINNER

Ross Wilson - Intelling

Seyi Adepoju - Firstsource

Support Manager
of the Year

Julia O'Neill - Firstsource - WINNER

Sean Benson - Allstate NI    

Conor Murphy - Capita PIP                

Stephen Carton - Invest NI

Contact Centre Manager of the Year

Fiona Williamson - BT - WINNER          

Paula Denvir - Echo NI

Anne MacGowan - Firstsource

Collin Alexander - Intelling

Stephanie Cassidy - Ulster Bank    

Senior Manager / Leader of the Year

Sabrina Lynch - Allstate NI - SILVER WINNER

Joanne Wilson - Ulster Bank - WINNER

David Lowry - Firstsource   

Mark Dundas - Firstsource 

The 2021 CCNNI Awards were held on Thursday 14 October at Hilton Belfast
Team Finalists

Best Covid Strategy

Translink - SILVER WINNER

Invest NI - WINNER

BNP Paribas PF

Ulster Bank

Business Transformation Strategy

Allstate NI

BNP Paribas PF

Power NI - WINNER

People Development 

Power NI

Firstsource - WINNER

Ulster Bank

Support Team of the Year

Firstsource

Allstate NI - WINNER

Customer Engagement

BNP Paribas PF - WINNER

Power NI

People Engagement

BNP Paribas PF - WINNER

Danske Bank

​In-house Contact Centre of the Year

Small to Medium

Danske Bank - WINNER

BNP Paribas PF

Large

Allstate NI - WINNER

Ulster Bank

Special Recognition Awards - Power NI (CSR) & Echo Managed Servcies (Outsourced)