Celebrating excellence
in customer contact across Northern Ireland
Individual Category Winners
Newcomer of
the Year
SILVER
Jennifer Bicker - Danske Bank Customer Direct
GOLD WINNER
Daniel Shields - EE
Rising Star
JOINT SILVER
Mario Maraucci - Allstate Northern Ireland
Matthew Turley - GLL - Greenwich Leisure Ltd
JOINT GOLD WINNER
Paula Bogue - EE
Billy McGlennon - Capita
Support Person of the Year
SILVER
Ashley Boy - Power NI
GOLD WINNER
Stephen Lynch - Allstate Northern Ireland
Advisor of the Year
GOLD WINNER - SOCIAL MEDIA
Leanne Megaw - NIE Networks
GOLD WINNER - TELEPHONY
Stephen McGeown - BNP Paribas Personal Finance
Team Leader of the Year
SILVER
Sean Og Kennedy - Danske Bank Customer Service Delivery
JOINT GOLD WINNER
Scott Kelly - NFU Mutual
Kathy Moffett - Power NI
Support Manager of the Year
GOLD WINNER
Caoimhe O’Reilly - Budget Energy
Customer Contact Manager of the Year
SILVER
Martine Gibson - GLL - Greenwich Leisure Ltd
​
GOLD WINNER - OUTSOURCE
Paula Denvir - Echo Managed Services
GOLD WINNER - INHOUSE
Marcus Gilmore - Fibrus
Senior Manager of the Year
GOLD WINNER
Nicola Wylie - Danske Bank Customer Direct
Company Category Winners
Support Team & Innovation
GOLD WINNER
Power NI - EBSS Technical Support Team
Customer Team of the Year
SILVER
Capita TPDPS Team
GOLD WINNER
Translink Customer Services Complaints Team
​
Innovative Recruitment
Strategy
GOLD WINNER
Ulster Bank
Best Environment & Sustainability Strategy
GOLD WINNER
Danske Bank Operations Team
Best People Engagement
SILVER
Santander
​
GOLD WINNER
Ulster Bank
Best Customer Engagement
SILVER
BNP Paribas Personal Finance
​
GOLD WINNER
NIE Networks
Diversity & Inclusion Strategy
GOLD WINNER
GLL - Greenwich Leisure Ltd
Best Outsourced Partnership
GOLD WINNER
Echo Managed Services
Customer Centre of the Year
SILVER
BNP Paribas Personal Finance
​
GOLD WINNER - SME
Fibrus
​
GOLD WINNER - LARGE
Allstate Northern Ireland
​
Thanks to our 2023 Awards Sponsors & Supporters
