Entry Requirements

The Awards are open to any contact centre, shared service centre and IT/customer service helpdesk based within Northern Ireland with a minimum of five staff.

Activities nominated must have taken place from August 2020 to August 2021.  

Deadline for entries: 5pm on 10th August 2021

How to enter

Step 1

ENTRY FORMS

All entries must be accompanied by an entry form. Download copies here:

INDIVIDUAL ENTRY FORM          COMPANY ENTRY FORM

Step 2

SELECT YOUR CATEGORIES

Read the categories and criteria carefully to decide which categories are appropriate and what the judges are looking for.

 

Step 3

DEVELOP YOUR ENTRY

3.1 Individual Entries Must Be

  • Nominated by a manager

  • Written in the third person

  • Approved by the person nominated

Maximum length of Entries

Entries should be no more than 3 written pages of A4 written in 10-point type. Optional to include 2 additional sides of A4 attachments (slides/photos etc) as supporting evidence.

What to include

  • Describe the individual’s role and responsibilities within the organisation.

  • Demonstrate why the individual is exceptional and deserves recognition. 

  • Outline the individual’s performance or targets from August 2020 to August 2021 and their achievements to date against them

  • Define any activities, projects or initiatives that the individual has undertaken, taken part in or instigated – which has enhanced performance or standards.

  • Indicate what impact this has had on teams/departments or the organisation and provide evidence of achievement.

3.2 Company Entries Must Be

  • Written by the team or company

  • Endorsed by a line manager

Maximum length of Entries

Entries should be no more than 3 written pages of A4 written in 10-point type. Optional to include 2 additional sides of A4 attachments (slides/photos etc) as supporting evidence.

Initiatives submitted must have been carried out from August 2020 to August 2021.

What to include

   • Describe the background to your project (why it was developed/objectives)

   • Include any relevant details of how it was created or implemented/challenges 
      facing your department or organisation/changes you wanted to achieve

   • Provide evidence of success – showing results against targets & objectives

   • Evaluate impact on behaviour and performance

Step 4

SAVING YOUR WORK

 

Once completed you should save the file(s) as a Word document or PDF and name the file as follows:
  •  Individual Categories:               Category, Company name, Persons name 
  •  Company Categories:               Category, Company Name 

Step 5

SUBMIT YOUR ENTRY

  •  Send your completed nomination and entry form to:  info@ccnni.com 

  •  Within the email subject box please include Category Name (plus Individual

      Name or Team Name being nominated)

  •  Please send one application per email

Read the Terms & Conditions Below 
Terms & Conditions

By entering the competition you are deemed to have agreed to our Terms & Conditions.

  1. COST: Entries are free to members of Contact Centre Network Northern Ireland. Non-members will pay £250+VAT per organisation for all entries submitted.

  2. The Awards are open to any contact centre, shared service centre, IT Helpdesk or customer service desk based in Northern Ireland employing a minimum of five staff.

  3. Any initiatives / entries submitted must have been carried out by an individual or team within a contact centre based in NI from August 2020 to August 2021.

  4. Only three entries are allowed per category – but as many categories as required.

  5. Nominations will be judged on the information provided in your written entry so please make sure you provide as much detail and evidence as possible as relevant to the criteria.

  6. Organisations are responsible for entering their organisation into the correct categories and providing the correct details.

  7. CCNNI cannot accept any liability for loss, damage or cost of submissions.

  8. Any information provided will be treated in confidence and not disclosed to anyone other than the judges.

  9. The judges’ decision is final. Judges may not be contacted by entrants in any way or means during the competition. Any attempt to do so may result in your nomination being rejected.

  10. Deadline for entries is 5PM 10 AUGUST 2021.

  11. 1st Phase Judging: Written entries received will be read by an independent group of industry experts, who will compile a shortlist of Finalists.

  12. 2nd Phase Virtual Panel: Shortlisted finalists will be invited to a 15/20-minute Q&A session with a panel of independent judges at the virtual judging panel held between 6 to 10 September 2021.

  13. There will be no cash prizes and no alternatives to the prize given to award winners.

  14. Winners must be willing to take part in any publicity or promotional activity requested by the award organisers.

  15. Cancellation: please note that 100% cancellation fees will be applicable on entries once judging has taken place.

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If you have any queries regarding the Annual Awards  please contact us directly