Training

Remote training to optimise your homeworking

Delivered via Zoom

 

In these challenging times it’s essential to keep teams focused, engaged and motivated as we adapt to changes on a daily basis.

 

To support this we have developed a remote training series to optimise development while homeworking.

NEW DATES FOR FLEXIBLE ONLINE TRAINING COURSE 

Leadership Academy

Flexible Training Programme

We are pleased to announce new dates for the Leadership Academy –flexible training designed for new, established and aspiring leaders.

 

Effective leadership has a major impact on a team’s ability to deliver successfully and positively. Without the right Leaders in place, it’s hard for any team to achieve high performance, or even be successful. 

This flexible programme will enable delegates to build confidence and develop key leadership and communication skills plus practical techniques to help drive performance, manage conflict and engage their teams. They give your colleagues new skills and techniques to be a great leader in a virtual world and are also transferable to a physical environment.

 

The modules can be booked individually or as a complete set. 

Delivered by Nicky Courtney, a highly respected trainer who has transformed performance across a variety of sectors including energy, insurance, utilities & data.

LEADERSHIP ACADEMY

Modules 1, 2, 3 

Module 1:

Introduction to Leadership

Overview of Leadership. Managing versus leading. Essential behaviours required for leaders. Leadership styles.

9 & 16 April | 09:00-13:00

Module 2: 
Influencing Communication

What is Influence. Influence and Leadership. The Principles of Leadership. Using communication to

Negotiate with others.

23 & 30 April | 09:00-13:00

Module 3: 
Coaching Skills 

Why Coach? Essential coaching behaviours. Asking versus telling. Effective coaching questions. Structuring a coaching session. Providing feedback.

7, 14  & 21 May | 09:00-13:00

Price per person

£129+VAT per module (1,2,4,5,6)

£193.50+VAT per module 3
£770+VAT per set (all 6 modules)

LEADERSHIP ACADEMY

Modules 4, 5, 6 

Module 4:

Employee Engagement

Overview of Leadership. Managing versus leading. Essential behaviours required for leaders. Leadership styles.

28 May & 3 June | 09:00-13:00

Module 5: 
Conflict Management

What causes conflict? Your conflict handling style. Resolving conflict between yourself and others. When and how to use managerial mediation.

18 & 25 June | 09:00-13:00

Module 6: 
Effective Time Management

What causes conflict? Your conflict handling style. Resolving conflict between yourself and others. When and how to use managerial mediation.

2 & 9 July | 09:00-13:00


 

Price per person

£129+VAT per module (1,2,4,5,6)

£193.50+VAT per module 3
£770+VAT per set (all 6 modules)

Membership

Membership is open to any contact centre, shared service centre or IT helpdesk based in Northern Ireland. Membership also available to associates and suppliers to the contact centre industry.

For more details view our membership packages.

Getting in touch

@CCNNIre

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