Training
Remote training to optimise your homeworking
Delivered via Zoom
In these challenging times it’s essential to keep teams focused, engaged and motivated as we adapt to changes on a daily basis.
To support this we have developed a remote training series to optimise development while homeworking.
NEW DATES FOR FLEXIBLE ONLINE TRAINING COURSE
Leadership Academy
Flexible Training Programme
We are pleased to announce new dates for the Leadership Academy –flexible training designed for new, established and aspiring leaders.
Effective leadership has a major impact on a team’s ability to deliver successfully and positively. Without the right Leaders in place, it’s hard for any team to achieve high performance, or even be successful.
This flexible programme will enable delegates to build confidence and develop key leadership and communication skills plus practical techniques to help drive performance, manage conflict and engage their teams. They give your colleagues new skills and techniques to be a great leader in a virtual world and are also transferable to a physical environment.
The modules can be booked individually or as a complete set.
Delivered by Nicky Courtney, a highly respected trainer who has transformed performance across a variety of sectors including energy, insurance, utilities & data.
LEADERSHIP ACADEMY
Modules 1, 2, 3
Module 1:
Introduction to Leadership
Overview of Leadership. Managing versus leading. Essential behaviours required for leaders. Leadership styles.
7 & 14 May | 09:00-13:00
Module 2:
Influencing Communication
What is Influence. Influence and Leadership. The Principles of Leadership. Using communication to
Negotiate with others.
21 & 28 May | 09:00-13:00
Module 3:
Coaching Skills
Why Coach? Essential coaching behaviours. Asking versus telling. Effective coaching questions. Structuring a coaching session. Providing feedback.
3, 18 & 25 June | 09:00-13:00
Price per person
£129+VAT per module (1,2,4,5,6)
£193.50+VAT per module 3
£770+VAT per set (all 6 modules)
LEADERSHIP ACADEMY
Modules 4, 5, 6
Module 4:
Employee Engagement
Overview of Leadership. Managing versus leading. Essential behaviours required for leaders. Leadership styles.
2 & 9 July | 09:00-13:00
Module 5:
Conflict Management
What causes conflict? Your conflict handling style. Resolving conflict between yourself and others. When and how to use managerial mediation.
16 & 23 July | 09:00-13:00
Module 6:
Effective Time Management
Not enough time? Feel as though you haven't achieved anything throughout the day? Time cannot be managed, time is about self-management. Use your time effectively. Learn to say no.
30 July & 6 August | 09:00-13:00
Price per person
£129+VAT per module (1,2,4,5,6)
£193.50+VAT per module 3
£770+VAT per set (all 6 modules)
Membership
Membership is open to any contact centre, shared service centre or IT helpdesk based in Northern Ireland. Membership also available to associates and suppliers to the contact centre industry.
For more details view our membership packages.