Flexible training to maximise the 


development of your staff

Contact Centre Network NI offers members a variety of contact centre training and development courses specifically designed to improve staff performance.


All training is delivered by industry professionals with proven experience in delivering improved performance and offering valuable return on investment.

Price £399+VAT pp

Coaching for Performance

New Date TBC

09am-4.30pm @ InvestNI

Coaching is one of the most powerful leadership skills. This dynamic, two-day programme will enhance the skills of your coaches, team leaders and managers, equip them to improve their performance, knowledge and confidence, plus:

  • Learn the fundamental coaching skills and behaviours

  • Understand how adults learn and how to use effective questioning

  • Prepare coaching models to guide sessions and learn how to give constructive feedback

Price £399+VAT pp

Sales Negotiating

New Date TBC

09am-4.30pm @ InvestNI

Great selling starts with the customer, understanding their motivation, buying styles and goals. This 2-day course turns your average sales into top performers, exploring how selling has evolved, why customers buy, the buying process/buyer styles, plus:

  • The importance of preparation & why we need call objectives

  • Establishing the decision maker & how to navigate the gatekeeper

  • Building rapport, establishing needs, presenting solutions & closing with confidence

Price £399+VAT pp

Train the Trainer

New Date TBC

09am-4.30pm @ InvestNI

There is an art to being a great trainer. It's not just about being an expert in your subject, but about engaging an audience. This two-day programme will enhance the skills of your in-house trainers/facilitators and provide them with the insight to:

  • Investigate the core elements
    that define a good trainer


  • Understand the skills required to deliver successful training courses

  • Recognise the importance
    of creating a learning culture and how to develop this successfully


Membership is open to any contact centre, shared service centre or IT helpdesk based in Northern Ireland. Membership also available to associates and suppliers to the contact centre industry.

For more details view our membership packages.

Getting in touch


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