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Updates from across the region

Improving CX for Vulnerable Customers

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Improving Contact Centre CX for Vulnerable Customers

View the webinar and get a free CX Audit

Thank you to Premier CX for hosting the recent webinar exploring how you can better support vulnerable customers in the contact centre.


The webinar is now available to view on-demand for whenever you'd like to share, or re-cap any of the thoughts and tips on enhancing your service to ensure every caller receives an outstanding experience. 


Want to know more?

Take a look at Premier CX's case studies to see how their consultants have transformed CX for other organisations.

They'd love to help you!

Additionally, Premier CX are delighted to offer a free audit of your services. If you would like to have a chat about how to develop your CX strategy to better support vulnerable customers just get in touch via the contact details below.

For further information contact Kirsty Ferguson, Premier CX, Enterprise Engagement Lead. 

Tel: +44 (0)333 006 5737. Mob: 07552215582. 


Membership is open to any contact centre, shared service centre or IT helpdesk based in Northern Ireland. Membership also available to associates and suppliers to the contact centre industry.

For more details view our membership page.

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