Vulnerable Customer Training
Mon, 16 Sept
|Channel: Zoom
Join us for this dedicated training course to assist with understanding, identifying and supporting Vulnerable Customers – and ensure your business leads with compassion, compliance, and excellence.
Time & Location
16 Sept 2024, 09:30 – 16:00
Channel: Zoom
About the Event
Understanding, Identifying and Supporting Vulnerable Customers
We understand the critical importance of supporting vulnerable customers. Our upcoming course is designed to equip your team with the necessary skills and knowledge to excel in this area. Join us on September 16th to ensure your business leads with compassion, compliance, and excellence.
Why This Training Matters:
Protection: Equip your employees with the skills to protect vulnerable customers from exploitation or mistreatment.
Legal Compliance: Understand and meet legal obligations to avoid fines or criminal charges. Ensure your team knows the relevant laws and regulations.
Ethical Responsibility: Foster a company culture rooted in dignity, respect, and fairness for all customers.
Reputation Management: Address the needs of vulnerable customers to prevent negative experiences that can damage your company's reputation.
Customer Satisfaction: Enhance overall customer satisfaction by providing excellent service to all customers, including the vulnerable ones.
Risk Mitigation: Train your employees to identify and respond to signs of vulnerability, reducing risks such as fraud, financial abuse, or neglect.
Course Details:
Date: Monday 16 September 2024
Location: [Online]
Price: £199 + VAT per delegate (members rates)
By the end of the course, delegates will:
• Understand what vulnerable characteristics are
• Have an appreciation of the importance of supporting vulnerable customers
• Have learnt how to recognise vulnerable characteristics of common groups
• Understand the most appropriate approaches to take during their interactions to ensure the customer is treated fairly.
Reserve your spot today and take a significant step towards exceptional customer service.
We can also offer bespoke company courses with tailored content and customised material to address your business's specific needs and challenges. Flexible Delivery options for in-person, virtual, or hybrid training sessions.