Transform Complaints Into Triumphs: Fully booked

Transform Complaints Intro Triumphs: Creating an effective complaints framework to drive CX

The “ripple effect” of bad service can not only drive away existing customers, it also can deter prospective ones, as a recent report by Harvard Business Reviews reveals that 65% of customers are more likely to report a negative customer experience and nearly half of these told 10 or more others.

But what if you could transform complaints into triumphs?

CCNNI and Cnect Wales are delighted to partner with Ennovate Consulting to deliver a dedicated training programme exploring how to develop a customer-centric mindset that views complaints not as barriers but as stepping stones to improvement and combines practical examples of best practice complaint management with discussion and learning in creating an effective complaints framework to drive CX.

Who Should Attend: 

This online programme is a must for those involved in and/or responsible for the complaints function in…