Managing Remote Teams

The UK is once again open for business – tentatively – and as consumers emerge from lockdown, habits and expectations have changed. Businesses are under pressure to deliver. Amidst tight budgets and shifting demands, companies must be flexible and responsive to their conditions. But they don’t have the capital to invest in expensive solutions. Remote working works, but it requires a whole new culture shift. This is what employees want, but are businesses prepared to deliver? The demand for customer engagement becomes harder to meet. Providing a better and more flexible approach to customer experience will become a key differentiator for organisations.  How can businesses deliver better service and manage a new remote working paradigm?

How can managers successfully run contact centre teams when everyone is working remotely?  Managing Remote Teams will answer all those questions and more, offering insights into:

• Effortless access to customers across any channel, voice or digital.
• Easy-to-use admin and supervisor tools to coordinate your team effort and support your agents’ performance.
• The key to delivering business continuity, employee engagement and customer satisfaction, without going over budget.

Meet the Speakers

Patty Yan – EMEA Product Marketing Lead RingCentral Cloud Contact Centre Patty is passionate about creating value and differentiation, ensuring a better experience for customers and partners. She gained a wealth of international product marketing, product management, GTM and market development experience, across a range of high-tech, SaaS in a fast-paced, hyper-growth environment that assumes both strategic and tactical execution. She is not new to UC, starting in Tandberg, then Cisco, driving the launch of video collaboration and services and Enghouse with global responsibilities for hosted CCaaS, she also has significant experience in brand management, and services marketing within companies such as Vodafone, Tektronix, McDermid, Xerox and F1 racing sponsorships.

Adélaïde Pastré – Product Marketing Specialist RingCentral Adélaïde Pastré is a product marketing specialist for CCaaS products. In her current role at RingCentral she is responsible of managing the digital customer engagement portfolio, providing companies the keys to better collaborate and communicate with their customers. Adélaïde is focused on adapting new engagement technologies to businesses