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Making Reasonable Adjustments

Thu 15 Apr

|

MS Teams

Two new training sessions to help organisations recognise all types of vulnerability and make reasonable adjustments to deliver fair outcomes for all.

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Making Reasonable Adjustments
Making Reasonable Adjustments

Time & Location

15 Apr 2021, 14:00 – 16:00

MS Teams

About the Event

Session 2: Making Reasonable Adjustments

15 April 2021 | 14:00-16:00 | Zoom

Making Reasonable Adjustments to Deliver Fair Outcomes for Vulnerable Customers

In this session we explore how a customer may interact with an organisation and how a vulnerable circumstance may be identified across a number of contact channels. We explore what Reasonable Adjustments could be offered and how to determine which is the most appropriate option to better support each customer’s needs. The session covers a number of models for handling contacts with customers in vulnerable circumstances to enable the delivery of appropriate, consistent, and fair outcomes. We share practical tools which can be used within the attendees organisation which enable them to assess and determine in a structured manner which is the best option for each customer. It encourages consideration of whether the agreed outcome is fair for both the organisation and customer.

Objectives of the session:

 Understand…

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Like to hear more about the fantastic opportunities available through membership? Get in touch via info@ccnni.com
We look forward to hearing from you!

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