ITIL Incident Management Meeting

• Does your contact centre open / record tickets or incidents for your customers?

• Want to hear from the industry on best practices pertaining to incident handling and unleash the power of collective problem solving?

• This meeting may serve you and your organization well.

The purpose of the Incident Management meeting is to create a forum for contact centres areas across Northern Ireland who utilize incident / ticket management as a mechanism to identify and highlight disruptions of service.

This forum will be utilized to share best practices, discuss current blockers identified within a business unit and collectively problem solve.  The aim is for contact centres across Northern Ireland to work together to solve for common goals within a contact centre environment and identify and improve the utilization of incident management to quickly and efficiently move through the incident management cycle

Agenda