HR / Recruitment Group - People & Culture Winner Showcase
Mon 09 Feb
|Teams
Collaborative working group to discuss HR & Recruitment issues being faced by the NI customer contact industry, featuring a Best Practice Showcase by Power NI plus the new Higher Level Apprenticeship (HLA) in Human Resource Management from Ulster University.
Time & Location
09 Feb 2026, 11:00 – 11:50
Teams
About the Event
Book a place now at our next peer group meeting to discuss the challenges and opportunities of HR/Recruitment in the NI customer contact industry.
We're also delighted to be joined by the recent CCNNI Award winner of People & Culture, Power NI, who will be providing a Best Practice presentation of their award-winning People Strategy, plus Ulster University Business School.
Agenda
11:00 – CCNNI Welcome
11:05 – People & Culture – Power NI
Power NI is hosting an informative best‑practice sharing session that shines a light on its award‑winning People and Culture strategy, offering an inside look at how the organisation has reshaped the employee experience and elevated customer impact. The presentation will be led by the Customer Experience Senior Management Team, joined by frontline staff who played a hands‑on role in the transformation, bringing real stories, practical insights, and lessons learned. It’s a chance to explore culture‑driven performance, hear directly…