Future Tech Summit & Summer Garden Party

Join us for our Future Tech Summit in association with Jabra Wed 25 May 2022 | 2pm–5pm The Merchant Hotel, Belfast 

This exciting live event will explore the challenges and opportunities of the digital contact centre and offer fresh thinking on how the latest technologies can support People and Customer interactions, hybrid working, improving CX and productivity, leveraging data and driving efficiencies.     

Agenda 

2.00pm: Arrival & Networking 

2.20pm: Overview - Jayne Davies, Director CCNNI 

2.25pm: Welcome - John Nesbitt, Territory Sales Director, Jabra

2.30pm: The Future of Hybrid Work

Richard Trestain, Product Marketing Manager, Jabra EMEA North

As we start to return to a new normality post-pandemic, this presentation will examine the findings of Jabra’s latest global research into the current status of hybrid working and its impact for all on the future of work. Richard Trestain from Jabra will also explore the new class of intelligent audio and video collaboration tools needed to deliver a successful and productive hybrid working future within the Contact Centre, which will accelerate customer satisfaction and sustain employee talent.

3.10pm: Leveraging Design, Data & Technology in Customer Interactions 

Patrick Masserano, Head of UK Contact Centre Transformation, Santander

3.40pm:  Break

3.50pm: Projecting Digital Transformation with Contact Centre 

Russell Tilsed, VP EMEA Sales, 8x8

4.20pm: Open Panel Discussion 

4.50pm: Summit concludes

5.00pm: Roof Terrace Summer Party - cocktails, canapés and networking 

6.30pm: Event ends

About the Speakers 

Richard Trestain is the Product Marketing Manager for Jabra within the EMEA North region. Joining in 2019, Richard is our product expert who is focused on providing detailed knowledge on our professional portfolio of audio and video collaboration devices and related software to Jabra end-customers and channel partners. Prior to joining Jabra, Richard was Product Marketing Manager at Canon for 14 years, focusing on Consumer and Professional Imaging products.

Patrick Masserano began his career at Regions Bank (US) where he spent over 10 years in operations, technology and leadership. He moved to the UK in 2006 to work for Lloyds Banking Group, leading a large operational function and significant transformation programmes. Before leaving Lloyds in 2013 Patrick was responsible for over 10,000 colleagues, overseeing all Retail & Wealth Operations as well as outsourcing and offshoring functions in India and The Philippines. In 2014 Patrick started his own consulting practice, focused on transformation in operations and technology. From 2015 to 2017 Patrick served as the COO for Monzo, which covered the initial start-up and product design all the way through to launching their current account in mid 2017. Today Patrick is continuing his work in the UK for Santander, primarily focused on transformation of operations through a wide range of technology driven enablers and leveraging customer centric design principles.

Russell Tilsed – with over 20 years of industry experience, Russell leads the 8x8 team of cloud communications experts. Since joining 8x8 in 2010, Russell has partnered with IT leaders in the NHS, local and central government organisations as well as in private organisations to design and deploy cloud communication solutions that underpin their ability to digitally evolve and ensure reliable service delivery.

The Summit will be attended by up to 50 managers/senior managers from NI contact centres and followed by a Rooftop Summer Garden Party for networking and engagement. 

Why attend?

1. Enjoy valued conversations
2. Get expert insights on the future of the industry
3. Expand your professional network in a fantastic 5* setting.

Who should attend?

Senior Managers/Directors, Customer Service Managers/Directors, Contact Centre Managers, Head of Contact Centre, Head of Site, Quality & Business Transformation Managers, Digital / Technology Consultants & Analysts.

A limited number of complimentary places are available to CCNNI Corporate and Commercial Members. Book your place now!

The full agenda line up will be published shortly. 

Cost

CCNNI Corporate & Commercial Members: FREE (limited availability)

Additional tickets can be purchased at £35+VAT per person  

Community Members or Non-Members will be charged £70+VAT per person

For any further information contact: info@ccnni.com