Future Proof e-Summit
Fri 21 Aug
|CCNNI Online
Don't miss our virtual event navigating the uncertainty of the new business landscape and exploring how NI contact centres can prepare for the future. Delivered in association with headline sponsor Jabra, plus RingCentral, Odigo and Invest Northern Ireland.
Time & Location
21 Aug 2020, 10:00 – 12:30
CCNNI Online
About the Event
Navigating the uncertainty of the new business landscape, how can NI contact centres best prepare for future disruption?
This virtual event will discuss the issues and opportunities for the post-Covid workforce, workplace and customer – and explore ideas for contact centres to future proof their operation in the new working world. Thank you to headline sponsor Jabra for their continued support of the NI contact centre industry, plus RingCentral, Odigo and Invest Northern Ireland for supporting this first event.
Agenda
10:00 – Welcome – Jayne Davies, CCNNI Director & Sandra Busby, Advisory Board Director
10:00 – Foreword – George McKinney, Director of Invest Northern Ireland's Technology & Services Division
10:10 – The Voice of Your Brand in the Digital Contact Centre – John Nesbitt, Territory Director – Ireland (North & South) & Scotland – Jabra Customer experience is quickly overtaking price, product or service as a key brand differentiator. Therefore,…