Future Proof 3: Your Workforce
Wed 25 Nov
|Zoom
Don't miss the third in our virtual series navigating the new business landscape and how NI contact centres can prepare for the future. Delivered in association with experts from OS Group, 8x8, RW Learning and Ulster University Business School this session focuses on the Workforce.
Time & Location
25 Nov 2020, 11:00 – 13:00
Zoom
About the Event
Navigating the uncertainty of the new business landscape, how can NI contact centres best prepare for future disruption? Future Proof will discuss the issues and opportunities for the post-Covid workforce, workplace and customer – and explore ideas for contact centres to secure their operation in the new working world. Our virtual series continues with Module 3: The Workforce and we're delighted to welcome experts OS Group, 8x8, RW Learning and Ulster University Business School.
Agenda
11:00 – Welcome – Jayne Davies, CCNNI Lead Director & Sandra Busby, Advisory Board Director
14:05 – Taking a Holistic Approach – OS Group & 8x*
• Comms & Culture – how taking a People Centric Personal Approach can improve engagement, collaboration and increase performance. • Data Driven Decisions – utilising intelligent reporting and available analytics to identify gaps and propose solutions to transform business positively. Manage the journey, monitor and optimise to maximise performance.…