Future Proof 2: The Future Customer
Thu 08 Oct
|Zoom
Don't miss the second in our virtual series navigating the new business landscape and how NI contact centres can prepare for the future. Delivered in association with customer journey experts Martin Hill-Wilson (Brainfood Consulting) and Amy Scott (Sedulous) this session focuses on the Customer.
Time & Location
08 Oct 2020, 14:00 – 16:00
Zoom
About the Event
Navigating the uncertainty of the new business landscape, how can NI contact centres best prepare for future disruption? Future Proof will discuss the issues and opportunities for the post-Covid workforce, workplace and customer – and explore ideas for contact centres to secure their operation in the new working world. Our virtual series continues with Module 2: The Future Customer and we're delighted to welcome customer journey experts Martin Hill-Wilson | Brainfood Consulting and Amy Scott | Sedulous.
Agenda
14:00 – Welcome – Jayne Davies, CCNNI Lead Director & Sandra Busby, Advisory Board Director
14:05 – Martin Hill-Wilson – Brainfood Consulting
The Next Challenge: Delivering CX at Much Lower Cost
This presentation takes in the new digital-first agenda many organisations are now adopting as contact centres start to emerge from lockdown. Within the context of Covid-19 and the changes arising from the pandemic, strategies now has to consider new customer needs for…