Evolving Your Mental Health & Wellbeing Strategy

The consequences of COVID are of widespread concern and as contact centres continue to cope with the impact of COVID, lockdown and remote working, there is more emphasis on mental health and wellbeing than ever before, as this has become a front and centre issue for leaders everywhere.

As we exit lockdown and formally recognise its permanent after-effects, an ongoing commitment to supporting those still at risk is needed. It is also clear that a new partnership between organisations and employees to nurture positive mental health and well-being needs activating.

To help you think through this challenge and evolve your existing strategy, we have teamed up with Martin Hill-Wilson and WCCF to bring you Evolving Your Mental Health & WellBeing Strategy, one-day training course designed to guide your thinking, facilitate discussion and decisions.

The Agenda

10:00 - Introductions and personal outcomes

10:15 - Latest research on mental and well-being initiatives and employee expectations

10:45 - Introduction to the six point framework for evolving your mental health and well-being strategy

11:00 - Discussion: How do we practically encourage a mindset of self-management around mental health and well-being?

11:30 - Break

11:45 - Discussion: What education and boosters are needed for effective self-management?

12:15 - Discussion: How do help people access the right resources/services at their point of need?

12:45 - Lunch Break

13:30 - Discussion: How do we integrate well-being habits into daily working life?

14:00 -Discussion: How do we induct leaders and influencers as role models for new behaviours?

14:30 - Discussion: What are the formal and informal ways we can monitor our individual and collective well-being?

15:00 - Review of emerging strategies. Establishing priorities. Setting next actions

15:30 - Wind down, completion, close

Date: 28th July 2021

Price: 

CCNNI Members: £249 +VAT per person - or £235 +VAT per person for bookings of 2 or more people

Non Members: £300 +VAT per person - or £285 +VAT per person for bookings of 2 or more people

Delivered via Zoom in association with Welsh Contact Centre Forum. 

For further information email: info@ccnni.com