Thu, 24 Jun|
Digital CX Workshop with Jabra
Best practice sharing workshop with Jabra sharing insights on how to improve customer and agent experience in the new normal.
Time & Location
24 Jun 2021, 11:00 – 11:50
About the Event
As we enter a new era and a ‘new normal’, traditional and hybrid contact centres are faced with dramatic shifts in the work environment and interaction volume. To deliver an exceptional customer experience, companies have transformed their service by quickly embracing digital and AI.
Data can help grow CX providing metrics that empower contact centres to build stronger brand loyalty. Did you know that you can cost-effectively source this real-time data via your headsets? The live insights provided by Jabra headsets help contact centres and BPO’s remain agile and make the necessary business decisions to boost agent productivity and CSAT scores. In this workshop Jabra reveal how they supported one of their Contact Centre customers, Moneypenny, take their customer service to the next level, using voice analytics from Jabra devices. Join our Digital CX Workshop to understand how to improve customer and agent experience through a combination of Jabra software and hardware.
Meet the Speaker
Enterprise Software Sales Manager
Jabra – EMEA North
A veteran in the IT and telecommunications industry, Lee has over 20 years of experience, which he dedicates to establishing long-term strategic alliances with software vendors to create solutions that drive user satisfaction, productivity & adoption of technology.
Jabra understand voice and hearing. For 150 years we’ve been developing solutions to make life sound better. As a global leader in audio and video technology, partnerships are at the heart of our business and together we are driven to provide enhanced human experiences.
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