Digital CX Workshop with Jabra

As we enter a new era and a ‘new normal’, traditional and hybrid contact centres are faced with dramatic shifts in the work environment and interaction volume. To deliver an exceptional customer experience, companies have transformed their service by quickly embracing digital and AI.

Data can help grow CX providing metrics that empower contact centres to build stronger brand loyalty. Did you know that you can cost-effectively source this real-time data via your headsets? The live insights provided by Jabra headsets help contact centres and BPO’s remain agile and make the necessary business decisions to boost agent productivity and CSAT scores. In this workshop Jabra reveal how they supported one of their Contact Centre customers, Moneypenny, take their customer service to the next level, using voice analytics from Jabra devices. Join our Digital CX Workshop to understand how to improve customer and agent experience through a combination of Jabra software and hardware.

Meet the Speaker

Lee Davis