Thu, 22 Oct
|Zoom
Creating a Positive Homeworking Team Culture - with Sensée
At this e-meeting with Sensée we will discuss the ‘people’ side of running a busy work-from-home contact centre operation, with particular focus on building and sustaining the team culture in a sustainable homeworking operating model.
Time & Location
22 Oct 2020, 11:30 – 13:00
Zoom
About the Event
Creating a Positive Homeworking Team Culture
The e-meeting will cover key aspects of people and team management including:
• Employee engagement
• Team culture
• Recruitment and on-boarding
• Flexible working and life/work balance
• Health and wellbeing of remote workers
• Motivation and reward
• Performance management and quality
• Sustaining company ethos and values with homeworking
The virtual meeting will include a presentation, insight and extended discussions with Sensée Customer Experience Officer Rob Smale, Sensée NI Sourcing Manager Annamarie Quinn, and Sensée Team Leader Marie McClenaghan, with opportunities throughout for attendees to ask questions around their contact centre homeworking challenges.
Agenda
11.30 - 11.35: Introduction – Jayne Davies, Director, CCNNI
11.35 - 11.55: Presentation “Homeworking – the People Challenges” (Sensée)
11.55 - 12.35: Breakout Discussions – homeworking experiences and challenges
12.35 - 13.00: Feedback from Breakout sessions and general Q&A
Don't MIss | Thursday 22 October | 11:30-13:00