Aligning EX & CX in 2023: closing the contact centre performance gap
Tue 28 Feb
|MS Teams
How employee-centric AI from Elephants Don’t Forget is supporting Echo Managed Services and Danske Bank to enhance their training methodologies in 2023 to overcome common challenges and improve CX, engagement and frontline competence.
Time & Location
28 Feb 2023, 11:00 – 12:00
MS Teams
About the Event
With increasing customer expectations and the need to continually develop an agile, engaged, connected and responsive workforce, it has never been more vital for contact centre leaders to explore more effective models to align EX with CX to improve the outcomes of their business in 2023.
Contact centres in particular – by virtue of their scale and headcount – find themselves under increased pressure to find efficiencies via digital deflection strategies to cope with increasing levels of contact and reduce costs-to-serve whilst maintaining – or even improving – critical KPIs, CSAT and ESAT levels.
With a specific focus on exploring how employee-centric AI from Elephants Don’t Forget is supporting Echo Managed Services and Danske Bank to overcome common challenges associated with these key areas, join us for this unmissable free 60-minute webinar as Danielle Sheppard – Service Improvement Manager at Echo Managed Services – and Jonathan Crory – IT &…