AI: The Next Contact Centre Industrial Revolution

AI is impacting our working lives, helping us to be more time efficient, more productive and communicate more clearly and effectively wherever we are. AI has an increasingly more important role to play in the Contact Centre too, by supporting customer satisfaction and agent experience.

With attrition levels on the rise, a requirement to constantly maintain KPI’s and customer satisfaction at a near all-time low, AI could be the solution to the various challenges contact centres are currently facing. Investment in the right AI tool doesn’t have to be a challenge, as it provides an opportunity to increase customer satisfaction, reduce operating costs and keep agents happier and more productive. 

In this virtual event Jabra and their Contact Centre solution partners will discuss the ways that AI can deliver real-time results to enhance customer experience and reduce staff attrition, for a more successful frontline.

Speakers to be confirmed shortly.