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Celebrating Excellence across Northern Ireland
2025 Winners Announced at Gala Ceremony

And The Winners Are...

We're delighted to announce the winners of the 2025 Contact Centre Network NI Awards!

Winners were revealed at a glittering ceremony on Thursday 6 November 2025 at Belfast City Hall. â€‹

Huge congratulations to the winners, finalists and everyone who took part in this amazing event!!

2025 Winners

Apprentice / Newcomer of the Year

Joint Silver

Kyle Green – NFU Mutual

Buchi Ughagwu  – GLL/Better Customer Service Centre, Belfast

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Gold Winner Apprentice of the Year

Ryan Buchanan – Danske Bank UK

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Gold Winner Newcomer of the Year

Chris Simpson – BNP Paribas Personal Finance

Rising Star

Silver

Allen Rahbar – ScreenCloud

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Gold Winner

Abbie Strong – EE

Support Person of the Year

Silver

Rachael Murphy McKeown – Allstate NI

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Gold Winner

Mark Lennox – Energia

Advisor of the Year

Gold Winner Inhouse

Gwen Adair – Ulster Bank

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Gold Winner Outsourced

Sarah Smyth – Capita​​

Team Leader of the Year 

Silver

Adam Harper – BNP Paribas Personal Finance

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Gold Winner Inhouse 

Lucinda Smith – Allstate NI

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Gold Winner Outsourced

Kevin Thompson – Firstsource Solutions

Trainer of the Year

Gold Winner

Ali Gammell – Fibrus

Support Manager of the Year

Gold Winner

Jon Hall – Fibrus

Customer Contact Leader of the Year

Gold Winner

Marcus Young – Ulster Bank

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Senior Leader of the Year

Joint Gold Winners

Harry Spence – ScreenCloud

David Keys – NIE Networks

Specialist Team of the Year

Gold Winner

BNP Paribas Personal Finance – KYC Operations

Customer Team of the Year

Silver

NFU Mutual – Belfast Personal Injury Team

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Gold Winner Inhouse

ScreenCloud – Support Team

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Gold Winner Outsourced

Echo Managed Services – Revenue & Collections Team

Best Technology / Digital Initiative

Silver

Invest NI

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Gold Winner

Danske Bank UK

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Best Working Environment

Gold Winner

Power NI 

Best Advice Line / Helpline

Silver

Translink 

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Gold Winner

NIE Networks

People & Culture

Gold Winner

Energia Group

Customer Success

Gold Winner

Hub NI

Business of the Year

Gold Winner

Danske Bank UK

Congrats!

Huge congratulations to all the winners and finalists

Thanks to our 2025 Awards Sponsors & Supporters

Contact us

Like to hear more about the fantastic opportunities available through membership? Get in touch via info@ccnni.com
We look forward to hearing from you!

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@CCNNIre

© 2025 Contact Centre Network NI Ltd 

Company Registration: 11260851

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