Recognising the Industry Leaders!

​​​The leaders of Northern Ireland’s customer contact industry have been celebrated at this year’s eighth annual ceremony hosted by actress and comedian Diona Doherty.

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Celebrating the excellence of the people and companies who make up the dynamic contact centre industry in Northern Ireland, the 2025 Awards recognised both individuals and organisations from across Northern Ireland, a crucial sector which contributes significantly to the NI economy and employs over 20,000 people from across the region.

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Held at the prestigious Belfast City Hall, the annual celebrations saw 22 Gold winners presented in 17 major categories and Silver also recognised across many of these. 

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Network Director Jayne Davies said: "It’s vitally important to recognise the people and companies that make this industry thrive. I’d like to extend a warm congratulations to all of the winners and finalists who have excelled in these rapidly changing times. Our finalists have set new benchmarks for excellence and we are proud to showcase their talent and innovation."