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Updates from across the region

BSc Leading on Customer Operations

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Applications Now Open for September 2023

Posted July 2023

Do you want to unleash the leadership potential in your business?  Ulster University is offering a number of limited, fully-funded places on its award-winning BSc Leading on Customer Operations Higher Level Apprenticeship programme.

Whether it's up-skilling an existing employee or recruiting new talent, this industry-led apprenticeship will help you develop exceptional all-round leaders.  Apprentices will cover topics such as personal development, customer engagement, digital business & tech, project management, intrapreneurship & innovation, and sustainable business environment.

Why hire an apprentice?

  • A cost effective way to up-skill your workforce and improve competitiveness – The Department for the Economy provides funding for degree apprenticeships which can help to offset the cost of training and development.

  • Attract and retain talented employees – providing a ladder of opportunity and progression, apprenticeships can help improve the diversity and social mobility of your workforce.

  • Tailored to fit the unique needs of your business – co-designed with industry to ensure the skills are relevant to your business.

Who can apply within my organisation? 

Apprentices must:

  • be a new or current employee who has joined the company or started a new role in the last six months. 

  • have lived in Northern Ireland for at least three years.

  • meet the General Entrance Requirements referred to on the Ulster University website. 

  • be given the time to study during their working week (this is recommended at least 20% of their normal working hours).


Hear how Danske Bank are using the BSc Leading on Customer Operations Degree Apprenticeships to build a pipeline of highly skilled talent.

Get in touch

If you would like to find out more or discuss this opportunity, please contact the Course Director, Ruth Mercer.


Membership is open to any contact centre, shared service centre or IT helpdesk based in Northern Ireland. Membership also available to associates and suppliers to the contact centre industry.

For more details view our membership page.

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