Published April 2023

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While rising energy costs has seen a higher number of customers reach out to their providers during the cost-of-living crisis, a recent report by the industry regulator has condemned some suppliers in Northern Ireland for poor levels of customer service. Read more 

 

At a time when many customers are facing uncertainty and financial hardship, being able to support them through positive interactions is what will set businesses apart. 

 

Through a range of best practice workshops, Peer2Peer groups and knowledge sharing, CCNNI offers a unique platform for NI contact centre and customer experience professionals to benchmark best practise and help raise standards across the industry.

 

Many of our members have introduced a variety of specialised initiatives and training to identify and support their customers and provide the service needed at this very difficult time.

 

Whatever sector you operate in – energy, utilities, travel, leisure, financial services or any other – you can benefit by accessing a network that is passionate about enhancing the customer journey. To find out more about how we can help your customer delivery contact info@ccnni.com

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