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Updates from across the region

CCNNI Confirm Support Available to NI Customer Contact Industry


Published April 2023

While rising energy costs has seen a higher number of customers reach out to their providers during the cost-of-living crisis, a recent report by the industry regulator has condemned some suppliers in Northern Ireland for poor levels of customer service. Read more 


At a time when many customers are facing uncertainty and financial hardship, being able to support them through positive interactions is what will set businesses apart. 


Through a range of best practice workshops, Peer2Peer groups and knowledge sharing, CCNNI offers a unique platform for NI contact centre and customer experience professionals to benchmark best practise and help raise standards across the industry.


Many of our members have introduced a variety of specialised initiatives and training to identify and support their customers and provide the service needed at this very difficult time.


Whatever sector you operate in – energy, utilities, travel, leisure, financial services or any other – you can benefit by accessing a network that is passionate about enhancing the customer journey. To find out more about how we can help your customer delivery contact


Membership is open to any contact centre, shared service centre or IT helpdesk based in Northern Ireland. Membership also available to associates and suppliers to the contact centre industry.

For more details view our membership page.

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