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New Chair Announced 

Ulster Bank's Joanne Wilson Appointed Chair of CCNNI 

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Belfast Telegraph 

Irish News - Ulster Bank Reaching Higher

CCNNI Chair Announced

January 2021

Ulster Bank’s Joanne Wilson has taken over as chair of the industry body for Contact Centres in Northern Ireland.

Joanne, who is Customer Experience Lead for Ulster Bank, succeeds Grainne O’Kane of Firstsource Solutions as chair of CCNNI. She will chair the organisation’s board and lead its engagement in Northern Ireland for a two-year period.
The contact centre industry is one of Northern Ireland’s fastest growing sectors, incorporating a range of centres of excellence that service customers, employees and stakeholders across the world.
Joanne Wilson says that one of her key goals as Chair of CCNNI is to help communicate the career opportunities that the sector offers. “Working in the contact centre industry allows you to develop a wide range of critical life skills including resilience, emotional intelligence and people skills. It also very often provides entry into large global organisations with the opportunity to build a real career within them,” she says.

“I am very much looking forward to the next two years as chair of CCNNI and working closely with CCNNI Director Jayne Davies and the CCNNI board. The contact centre industry’s key importance to businesses and people has really been underlined during the last year so it is a challenging and exciting time to be taking on the role,” Joanne adds.
Jayne Davies said “We are delighted to welcome Joanne as Chair and excited to be working together in supporting the NI contact centre industry.”


CCNNI represents 45 members including BT, Allstate Northern Ireland, Ulster Bank, Danske Bank, Santander, Firstsource Solutions and Concentrix. It offers innovation and support for all contact centre professionals across Northern Ireland. The Network aims to raise awareness of the industry and its good work, encourages the sharing of ideas and best practice, and enhances skills and professional development.



Membership is open to any contact centre, shared service centre or IT helpdesk based in Northern Ireland. Membership also available to associates and suppliers to the contact centre industry.

For more details view our membership page.

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