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The judging will be undertaken by an independent panel of professionals working within the UK contact centre industry.

Step 1: Written entries received will be sifted according to the category criteria and a shortlist of finalists will be created.

Step 2: Shortlisted written entries will go through a second rigorous judging panel to select the winners.

Step 3: Finalists in the In-house Contact Centre of the Year category will be invited to a judging panel on Friday 6 September 2019 at Invest NI Belfast where they will give a short presentation followed by Q&A.

Enjoy your success!

Gala Awards Ceremony

Thursday 17th October 2019

The Crowne Plaza, Belfast

Entries are free and you can enter as many categories as you wish

– but only three entries per category.

The winners were announced at a black-tie Gala Awards Dinner and Ceremony at the Crowne Plaza on Thursday 17th October 2019!

Great for engagement

The Awards are a great way to engage your staff – and ensure that they know how valued they are!

Deadline for entries
Friday 26 July 2019

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