The judging will be undertaken by an independent panel of professionals working within the UK contact centre industry.
Step 1: Shortlisting
Written entries received will be sifted according to the category criteria and a shortlist of finalists will be created. New deadline for entry: 4 November 2020
Step 2: Virtual Panel Interviews
Finalists will be invited to attend a virtual judging panel comprising of three independent industry experts held across 18 to 20 November 2020.
Finalists in the individual categories will attend a 15-20 minute interview to discuss their role, activities and achievements in more detail.
Finalists in the Team/Company categories will be invited to give a 15 minute presentation on their nomination followed by 15 minute Q&A with the judges.
Finalists in the Inhouse and Outsourced Contact Centre of the Year categories will be invited to give a 20 minute presentation followed by a 15 minute Q&A with the judges.
Celebrate your achievements!
Join your colleagues and industry peers at the
Gala Online Awards Ceremony
Thursday 10 December 2020
The finalists will be confirmed by 12 November and the winners revealed at the gala online ceremony on Thursday 10 December 2020.