Celebrating excellence
in customer contact across Northern Ireland
Individual Category Finalists
Newcomer of
the Year
Abbey Robinson - GLL - Greenwich Leisure Ltd
Jennifer Bicker - Danske Bank Customer Direct
Christopher Daly - Budget Energy
Daniel Shields - EE
Andrew Kenny - NFU Mutual
Amanda Coleman - BNP Paribas Personal Finance
Kas Kordula - GLL - Greenwich Leisure Ltd
David Blair - GLL - Greenwich Leisure Ltd
Emma Knox - Power NI
Rising Star
Adam Madine - Ulster Bank
Declan Flynn - GLL - Greenwich Leisure Ltd
Mario Maraucci - Allstate Northern Ireland
Charlotte Kirkpatrick - Fibrus
Emma Jo McColgan - Power NI
Nicole Carson - Danske Bank Customer Direct
Paula Bogue - EE
Nadine Melarkey - Budget Energy
Jonathan Rowland - BNP Paribas Personal Finance
Matthew Turley - GLL - Greenwich Leisure Ltd
Billy McGlennon - Capita
Support Person of the Year
John Buchanan - Allstate Northern Ireland
Stephen Lynch - Allstate Northern Ireland
Ryan Phillips - Fibrus
Ashley Boy - Power NI
Alan Jackson - NFU Mutual
Michael O’Kane - BNP Paribas Personal Finance
Carly Kernaghan - Santander
Advisor of the Year
Aaron Cairns - Power NI
Danielle McParland - GLL - Greenwich Leisure Ltd
Janice Quinn - Allstate Northern Ireland
Richard Heaney - Allstate Northern Ireland
Leanne Megaw - NIE Networks
Michelle McCann - Power NI
Stacy Ramsey - Budget Energy
Stephen McGeown - BNP Paribas Personal Finance
Team Leader of the Year
Sean Monaghan - BNP Paribas Personal Finance
Scott Kelly - NFU Mutual
Mark McAllister - NFU Mutual
Sean Og Kennedy - Danske Bank Customer Service Delivery
Kathy Moffett - Power NI
Luke Cummins - GLL - Greenwich Leisure Ltd
Ruth Sloan - Power NI
Dave Kirkpatrick - Concentrix
Debbie Nelson - Santander
Support Manager of the Year
Cormac Donnelly - Allstate Northern Ireland
Cristin O'Neill - Power NI
Caoimhe O’Reilly - Budget Energy
Donna McVeigh - Power NI
Customer Contact Manager of the Year
Jonathan Kerr - NIE Networks
Marcus Gilmore - Fibrus
Esther McKane - Power NI
Paula Denvir - Echo Managed Services
Martine Gibson - GLL - Greenwich Leisure Ltd
Mairead O'Neill - Allstate Northern Ireland
Senior Manager of the Year
Seosamh Malocco - Power NI
Nicola Wylie - Danske Bank Customer Direct
Company Category Finalists
Support Team & Innovation
Power NI - EBSS Technical Support Team
Capita - Enquiry Quality Team
Fibrus
Customer Team of the Year
NIE Networks
Danske Bank Customer Resolution Team
Budget Energy
EE
Capita Enquiry Centre
Capita TPDPS Team
Translink Customer Services Complaints Team
Ulster Bank
Innovative Recruitment
Strategy
Allstate Northern Ireland
GLL - Greenwich Leisure Ltd
Ulster Bank
Best Environment & Sustainability Strategy
Ulster Bank
Fibrus
Danske Bank Operations Team
Best People Engagement
Danske Bank Customer Direct
BNP Paribas Personal Finance
Ulster Bank
Santander
NIE Networks
Best Customer Engagement
NIE Networks
Danske Bank Customer Direct
BNP Paribas Personal Finance
Power NI
Diversity & Inclusion Strategy
GLL - Greenwich Leisure Ltd
Fibrus
EE
Best Outsourced Partnership
ModSquad
Echo Managed Services
Customer Centre of the Year
Allstate Northern Ireland
Fibrus
Danske Bank Customer Direct
BNP Paribas Personal Finance
Ulster Bank
Power NI - Business Energy Team
Thanks to our 2023 Awards Sponsors & Supporters
