Managing Teams Remotely
22 July 2020 | 11:00-13:00
The UK is once again open for business - tentatively - and as consumers emerge from lockdown, habits and expectations have changed. Businesses are under pressure to deliver.
Amidst tight budgets and shifting demands, companies must be flexible and responsive to their conditions. But they don’t have the capital to invest in expensive solutions. Remote working works, but it requires a whole new culture shift. This is what employees want, but are businesses prepared to deliver? The demand for customer engagement becomes harder to meet. Providing a better and more flexible approach to customer experience will become a key differentiator for organisations.
How can businesses deliver better service and manage a new remote working paradigm? How can managers successfully run contact centre teams when everyone is working remotely?
The event will answer those questions plus insights into:
• Effortless access to customers across any channel, voice or digital
• Easy-to-use admin and supervisor tools to coordinate your team effort and support your agents’ performance.
• The key to delivering business continuity, employee engagement and customer satisfaction, without going over budget.
Remote Agent Playbook
Complimentary for CCNNI contact centre members
