Q2 Calendar
July-Sept 2020

Due to the restrictions of Covid-19 our events are being delivered online. 


Members can still connect to the industry through a series of webinars, e-Meetings and virtual user groups to share best practice, benchmark and network.


Managing Teams Remotely

22 July 2020 | 11:00-13:00

The UK is once again open for business - tentatively - and as consumers emerge from lockdown, habits and expectations have changed. Businesses are under pressure to deliver.

Amidst tight budgets and shifting demands, companies must be flexible and responsive to their conditions. But they don’t have the capital to invest in expensive solutions. Remote working works, but it requires a whole new culture shift. This is what employees want, but are businesses prepared to deliver? The demand for customer engagement becomes harder to meet. Providing a better and more flexible approach to customer experience will become a key differentiator for organisations. 
How can businesses deliver better service and manage a new remote working paradigm? How can managers successfully run contact centre teams when everyone is working remotely? 
The event will answer those questions plus insights into:

• Effortless access to customers across any channel, voice or digital

• Easy-to-use admin and supervisor tools to coordinate your team effort and support your agents’ performance.

• The key to delivering business continuity, employee engagement and customer satisfaction, without going over budget.

Remote Agent Playbook

Complimentary for CCNNI contact centre members

Future Proof.jpg

Future Proof e-Summit

21 Aug  2020 | 09:30-12:30

The new landscape requires new conversations - this special virtual event seeks to bring together organisations across NI and beyond to discuss the latest ideas and opportunities for securing the future of the contact centre industry and the future of work.

Key topics:

Future Proof - Technology

Future Proof - Workplace

Future Proof - Workforce

Future Proof - Customer

Guest speakers include:






Martin Hill-Wilson 

We're delighted to have the support of Jabra, RingCentral, Odigo and Invest NI.

Full agenda and event details to be confirmed shortly.

Complimentary for CCNNI contact centre members

Mac Desktop

Workforce Management 
TBC - Aug/Sep

Ongoing user group meeting on Workforce Management. Chaired by Danske Bank. Details to be confirmed shortly.

Complimentary for CCNNI contact centre members


Membership is open to any contact centre, shared service centre or IT helpdesk based in Northern Ireland. Membership also available to associates and suppliers to the contact centre industry.

For more details view our membership packages.