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Wed, 05 Jun

|

Teams

Jabra Workshop - Contact Centre Resources

How to maximise your resource investment in this challenging economic climate

Jabra Workshop - Contact Centre Resources
Jabra Workshop - Contact Centre Resources

Time & Location

05 Jun 2024, 10:30 – 11:30

Teams

About the Event

Life in the contact centre has always been extremely challenging, but it’s currently more difficult than ever

Whether it's outstanding customer service or outperformance on targets, expectations on delivery keep increasing while budgets remain fixed or are being slashed due to economic constraints. 

As a result it's never been more important to maximise on your existing resources, whether that be your technology stack or agent base. 

In this session, Jabra will dive into the recent results of their Future of the Contact Centre whitepaper and discuss ways in which to maximise the results of your CCaaS and analytical platforms, together with ways to reduce agent attrition.

Meet the speakers: John Nesbitt & Jeanette Hunter

Who should attend: Contact Centre lead, Manager & Director, Team Leads, C-Suite.

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